SHERWINA ESPINEDA
PROJECT COORDINATOR / VIRTUAL ASSISTANT
Paombong
Work Preference
Summary
Project Coordinator with remote experience supporting customized eCommerce SaaS implementations for wellness and aesthetic clinics. Skilled in coordinating client requirements, supporting implementation workflows, tracking progress, and facilitating cross-functional communication. Brings 4 years of BPO experience in technical support, escalations, and customer service with a strong focus on client satisfaction and efficient delivery.
Overview
4
4
years of professional experience
Work History
Part-Time Market Research Assistant
Private Individual
01.2026 - Current
- Contributed towards overall organizational goals through effective teamwork, clear communication skills, and a strong work ethic.
- Maintained up-to-date knowledge of industry developments, attending conferences and workshops to continually enhance market research expertise.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
Project Coordinator / Implementation Coordinator
RepeatMD
09.2025 - 02.2026
- Coordinated client-specific eCommerce SaaS implementations
- Gathered and documented requirements to support accurate delivery
- Tracked implementation progress and supported project timelines
- Communicated client needs and updates to the onboarding team
- Collaborated with cross-functional teams to resolve issues
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Kept projects on schedule by managing deadlines and adjusting workflows.
Technical Support and Customer Service Specialist
Concentrix
09.2021 - 06.2025
- Provided technical and chat support across multiple platforms
- Handled escalations and coordinated issue resolution with internal teams
- Delivered high-quality customer service while meeting performance metrics
- Documented issues and resolutions to support service efficiency
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
Education
Associate Degree - Hotel & Restaurant Services
Bulacan Polytechnic College
Malolos, Province Of Bulacan, Philippines 04.2001 -
Information Technology
La Consolacion University Philippines
Malolos, Province Of Bulacan, Philippines 04.2001 -
Skills
Project Coordination
SaaS Implementation Support
Client Requirement Gathering
Task and Timeline Tracking
Cross-Functional Communication
Internal Team Coordination
Issue and Escalation Support
CRM software expertise
Remote support
Ticket management
Support services
Adaptability and flexibility
TOOLS
- Project & Documentation
- Jira
- Notion
- Confluence
- CRM & Customer Support
- Salesforce
- Communication & Collaboration
- Slack
- Zoom
- Google Workspace (Gmail, Calendar, Google Drive)
- Microsoft Outlook
- Productivity & Content
- Microsoft Word
- Canva
- ChatGPT
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Part-Time Market Research Assistant
Private Individual
01.2026 - Current
Project Coordinator / Implementation Coordinator
RepeatMD
09.2025 - 02.2026
Technical Support and Customer Service Specialist
Concentrix
09.2021 - 06.2025
Associate Degree - Hotel & Restaurant Services
Bulacan Polytechnic College
04.2001 -
Information Technology
La Consolacion University Philippines
04.2001 -