SHERWIN ROLDAN LOPEZ
Quezon City
Summary
To have a challenging position where I can enhance my skills and knowledge in my chosen field, with opportunities for personal growth and career advancement.
Overview
13
13
years of professional experience
Work History
Task Us
11.2021 - Current
- Project: Content Moderation
- Team Mate – We are a content moderator wherein we review political contents globally.
Sutherland
01.2019 - 11.2021
- Project: Aldi Mobile
- CSR – We assist prepaid simcard mobile customers with their concerns about Aldi Mobile Service in Australia.
Primer Communications
03.2018 - 12.2018
- Project: Honk
- CSR – We assist customers who needs roadside assistance wherein we will look for towing companies who can assist them.
Stellar
01.2017 - 03.2018
- Project: NBN CSR - We assist technicians to activate modems across Australia which are connected to NBN (National Broadband Network).
Quality Analyst
Stellar
05.2017 - 02.2018
- Project: NBN
- Quality Analyst - I was promoted as a Quality Analyst where I audit the calls of the agent. I handled two teams and I make sure that they meet the standards for quality that NBN requires in taking calls.
Convergys
06.2016 - 12.2016
- Project: Telstra
- We handle billing for fixed line, internet and mobile postpaid across Australia.
24/7 Inc.
04.2015 - 02.2016
- Project: Optus / Time Warner Cable
- We handle Landline and Internet Service (Billing) and customer care for Australia. We also do upsell (added service on their Time Warner Cable Account like Home phone, Internet and TV service / additional channels on their TV Service)
- We handle landline, internet, and cable billing across the United States. We also do a little diagnostics if they are having issues with their set top box for their TV.
Customer Service Adviser
Accenture
06.2012 - 04.2015
- Project: Virgin Mobile Deals with virgin mobile customers around the United Kingdom if they are having issues with their billing statement and doing technical diagnostics as well with their handsets.
Education
A.B. - Mass Communications
Trinity College
01.2003
A.B. - Mass Communications
AMA Computer College
01.2000
A.B. - Mass Communications
Angelicum College
01.1997
High School - undefined
Claret School of Quezon City
01.1995
Elementary - undefined
Claret School of Quezon City
01.1990
Skills
- Knowledgeable with Microsoft Office (MS Word/MS Excel)
- Content Moderation
- Good computer skills Microsoft Word, PowerPoint, Internet
- Fluent in both English and Filipino Good interpersonal, communication, and listening skills
- Customer oriented
References
Available upon request
Timeline
Task Us
11.2021 - Current
Sutherland
01.2019 - 11.2021
Primer Communications
03.2018 - 12.2018
Quality Analyst
Stellar
05.2017 - 02.2018
Stellar
01.2017 - 03.2018
Convergys
06.2016 - 12.2016
24/7 Inc.
04.2015 - 02.2016
Customer Service Adviser
Accenture
06.2012 - 04.2015
A.B. - Mass Communications
AMA Computer College
A.B. - Mass Communications
Angelicum College
High School - undefined
Claret School of Quezon City
Elementary - undefined
Claret School of Quezon City
A.B. - Mass Communications
Trinity College