Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sherwin Lobo

MARIKINA CITY

Summary

Friendly Technical Support Representative in Webhosting industry keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.

Overview

4
4
years of professional experience

Work History

Tier 1 Technical Support Advisor in Webhosting

Concentrix
Quezon City
07.2021 - 09.2023
  • Provided technical assistance and support to customers via telephone and email.
  • Developed in-depth knowledge of products, services, and troubleshooting techniques.
  • Diagnosed customer issues by asking probing questions and conducting research.
  • Resolved customer complaints in a timely manner to ensure satisfaction.

Patient Registration Associate

Gebbs Healthcare Solutions
Mandaluyong City
12.2020 - 06.2021
  • Greeted patients and collected necessary information for registration process.
  • Performed data entry of patient demographics into electronic health record system.
  • Verified insurance coverage and eligibility status with insurance providers.
  • Answered incoming calls, responded to inquiries, and provided customer service support.

Customer Service Representative

Sequential Technology International
Quezon City
10.2019 - 09.2020
  • Assist customer's concern with installation appointments and track the technicians who will install their At&t ordered services like Landline, Internet and Tv Service.

Education

Bachelor of Science - Marine Transportation

Asian Institute of Maritime Studies
Pasay City
01.2005

High School Diploma -

Roosevelt College Lamuan
Lamuan, Marikina City
03.2003

GED -

Malanday Elementary School
Malanday, Marikina City
03.1999

Skills

  • Technical Troubleshooting
  • Troubleshooting Network Issues
  • Highly Professional

Languages

English
Proficient
C2

Timeline

Tier 1 Technical Support Advisor in Webhosting

Concentrix
07.2021 - 09.2023

Patient Registration Associate

Gebbs Healthcare Solutions
12.2020 - 06.2021

Customer Service Representative

Sequential Technology International
10.2019 - 09.2020

Bachelor of Science - Marine Transportation

Asian Institute of Maritime Studies

High School Diploma -

Roosevelt College Lamuan

GED -

Malanday Elementary School

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Sherwin Lobo