Sherwin Claveria
Paranaque
Summary
A professional ready to bring hardworking mentality to a position. Driven to learn inside and out to maximize contributions and support business and operational objectives. Outstanding organizational skills and have general knowledge on anything related to aircrafts. With strong problem-solving abilities, a willingness to learn, and excellent communication skills, well-equipped to contribute to team success and achieve positive results. Poised to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Customer Service Agent
Alorica
09.2024 - Current
- Cultivated trust and loyalty by showing understanding during tough interactions.
- Maintained focus on customer satisfaction while managing numerous daily customer interactions.
- Quickly adjusted to new challenges with a positive approach.
- Demonstrated quick thinking and analytical skills for immediate resolution of customer issues.
- Provided excellent service through prompt response to customer inquiries.
- Cultivated positive customer experiences through professional conduct.
- Managed ordering functions efficiently and accurately.
MTP Trainee
INAEC Aviation
07.2023 - 01.2024
- Attended training course to expand my knowledge on aircraft parts, components, procedures, maintenance, safety etc.
- Learned new materials, processes and proper usage of tools quickly.
- Assisted the employees from various backgrounds in doing tasks required.
- Shadowed senior team members to learn all related jobs and tasks with their supervision.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Can understand and follow maintenance manuals
- Can close work orders
- Provided ground handling services on the handled fleet
- Handled Fleet: SKA 350i, EC 145, EC135, Bell 429, and AW 139
Intern
Philippine Airlines
05.2019 - 08.2019
- Gathered, organized and give the mandatory information to my supervisor to be input in the database system.
- Compiled data of important information on every flight.
- Sorted and organized files.
Education
Bachelor of Science - Aeronautical Engineering
Philippine State College of Aeronautics
2020
Skills
- Administrative support
- Documentation and reporting
- Operations support
- Performance improvement
- Team collaboration
- Critical Thinking
- Problem-Solving
- Self-Motivated
- Dependable and Responsible
- Task prioritization
- Quick learner
- Empathetic and genuine
- Active listening
- Typing speed
- Information updates
- Time management
- Multitasking and organization
- Complaint resolution
Accomplishments
- Licensed Aeronautical Engineer
Timeline
Customer Service Agent
Alorica
09.2024 - Current
MTP Trainee
INAEC Aviation
07.2023 - 01.2024
Intern
Philippine Airlines
05.2019 - 08.2019
Bachelor of Science - Aeronautical Engineering
Philippine State College of Aeronautics
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