Sherwel Andrey Solon
Tomonoy, Cebu
Summary
With a degree in graphics and media, I gained four years of experience as a wedding photo editor for a prominent Japanese wedding company. This role allowed me to hone my skills in the field and develop a keen eye for detail. However, after some time, I made the decision to switch careers and pursue opportunities in customer service. Since then, I have spent the past two years working in the industry and have been fortunate enough to have the chance to live and work overseas. Now, I am eager to return to the Philippines and restart my career as a Customer Service Representative once again.
Overview
7
7
years of professional experience
Work History
Employer Installation Coordinator
Optum Global Advantage
Cebu I.T. Park, Cebu City
01.2021 - 04.2022
- Loading new member data into the enrollment database and update database with changes
- Responded to member eligibility or group questions and verify enrollment status
- Worked with various type of member correspondence
- Reconciled eligibility discrepancies, analyzing transactional data, and submitting retroactive eligibility changes
- Inventory control of member and group transactions
- Worked with underwriters and brokers and do the full enrollment process from inquiries to quotes
- Work was frequently completed without established procedures
- · Worked independently and acted as resource for others
Motion Graphics Specialist
NST Pictures Philippines Inc.
Cebu Business Park, Cebu City
03.2015 - 12.2019
- Downloading high volume of photos from our main headquarters sent by our clients overseas.
- Enhances images to correct color balance, exposure, contrast, and sharpness
- Remove blemishes, wrinkles, and other imperfections from images
- Restoring damaged or incomplete photos
- Crop and straighten images as needed to create a polished final product
- Exporting edited photos to a different program to include animation
- Exporting edited photos with animation and incorporating licensed music
- Working closely with our sales and marketing teams to ensure all edited images are delivered on time and meet client expectations
- Communicate effectively with the team leaders regarding any issues or concerns that arise during the editing process and if the final product has meet client expectations.
E-Care Chat Support Representative
Concentrix Philippines
Cebu I.T. Park, Cebu City
03.2019 - 09.2019
- Managing customer inquiries and complaints via our chat support platform
- Providing solutions and alternatives and ensure that the issue will be handled and resolved within the duration of interaction
- Provide product and service information. Ensuring we have a thorough understanding of our products and services, as well as any promotions or offers which they can take advantage of
- Upselling and suggesting higher-tier service and products
- Maintaining and updating accurate records of all our customer interactions
- Collaborating with other departments
- Maintaining a positive attitude
- Ensuring our customers are still having a high trust and satisfaction rating
Education
AB - Graphics And Media
Cebu Institute of Technology University
N. Bacalso Avenue, Cebu City, Philippines 600003-2015
Cebu City National Science High School
Salvador St. Labangon, Cebu City, Philippines 600003-2010
Skills
- Proficient in the English language both speaking and writing
- Skilled in Adobe Photoshop and related programs
- Skilled and confident when it comes to computer navigation
- Has a typing speed of 60-80 WPM
- Strong attention to detail and ability to produce high-quality work
Timeline
Employer Installation Coordinator
Optum Global Advantage
01.2021 - 04.2022
E-Care Chat Support Representative
Concentrix Philippines
03.2019 - 09.2019
Motion Graphics Specialist
NST Pictures Philippines Inc.
03.2015 - 12.2019
AB - Graphics And Media
Cebu Institute of Technology University
Cebu City National Science High School
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