Sherry Lara Tan
Fraud Analyst
Quezon City
Summary
Relentless and professional Fraud Analyst dedicated to determining risk levels. Excels in reviewing accounts and identifying issues. Brings 6 years of expertise investigating suspicious activity for Freelancer.com. Motivated and committed to finding answers and collaborating with clients and interdepartmental personnel. Exemplary skills in project management, analytics, and fraud pattern detection contribute to success in this role.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Fraud Analyst - Verifications
Freelancer.com Philippines Inc.
09.2019 - Current
- Evaluated customer data to identify and prevent fraudulent activities.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Consistently exceeded performance targets by demonstrating keen attention to detail and exceptional analytical skills in identifying fraudulent patterns.
Customer Experience Specialist - Email/Chat
Freelancer.com Philippines Inc.
02.2019 - 09.2019
- Maintained a high level of knowledge on company products and services, enabling efficient issue resolution for customers.
- Provided personalized service, anticipating customer needs and offering tailored solutions.
- Participated in cross-functional teams to address complex problems, improving overall customer experience strategy.
- Empowered fellow team members through sharing knowledge and techniques that contributed towards improved service quality standards across the department.
- Collaborated with team members to create a positive work environment and improve overall customer experience.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
Education
Bachelor of Science - Business Administration (Major in Management Accounting)
Lyceum of The Philippines University
Manila, Metro Manila, Philippines 06.2014 - 01.2019
Bachelor of Science - Accountancy
St. Paul University Manila
Malate, Manila 06.2013 - 01.2014
Skills
Spreadsheet management and analysis
Certification
Stenography, 06/25/22, Samson College of Science and Technology
Timeline
Fraud Analyst - Verifications
Freelancer.com Philippines Inc.
09.2019 - Current
Customer Experience Specialist - Email/Chat
Freelancer.com Philippines Inc.
02.2019 - 09.2019
Bachelor of Science - Business Administration (Major in Management Accounting)
Lyceum of The Philippines University
06.2014 - 01.2019
Bachelor of Science - Accountancy
St. Paul University Manila
06.2013 - 01.2014
Similar Profiles
Jonny Celle CabrigasJonny Celle Cabrigas
Team Leader at Freelancer.com Philippines Inc.Team Leader at Freelancer.com Philippines Inc.
MANZOOR HUSSAINMANZOOR HUSSAIN
Software Engineer Developer at Freelancer.com & Upwork.comSoftware Engineer Developer at Freelancer.com & Upwork.com
Emmanuel ElekwachiEmmanuel Elekwachi
Web App Developer/Cybersecurity Specialist at Freelancer.comWeb App Developer/Cybersecurity Specialist at Freelancer.com