Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic
Sherryl I. Andrade

Sherryl I. Andrade

Summary

To obtain a position where I can develop and nurture my skills. To apply the knowledge that I have learned in my training for the company to be serve with my most sincerity. To have experience and improve my social and communication skills.

Overview

12
12
years of professional experience

Work History

Assistant Project Manager

Modsquad
11.2024 - 09.2025
  • Support Project Managers in planning, executing, and monitoring projects.
  • Cascade updates and ensure timely communication.
  • Ensure attendance, productivity, and quality meet client expectations.
  • Serve as point of contact for team leads.
  • Collaborate on strategizing and idea-sharing to improve team KPIs.
  • Align team members with project goals, fostering a culture of excellence.

Management Consultant - Lead

Modsquad
07.2022 - 11.2024
  • Assist and answer agent's questions/queries
  • Checking the agent's RTOs
  • Coach/Shadowing agents
  • Submit shift reports
  • Report any trends that may occur during the shift

Junior Customer Resolution Specialist - Tier 2 (TSR)

Support Ninja
01.2022 - 04.2022
  • Double Good (email/inbound/outbound support, order status, product and process inquires, basic troubleshooting support in the Customer's mobile app or web account, handling escalations from CSR Tier 1)
  • Department: Double Good

Customer Resolution Specialist - Tier 1 (CSR)

Support Ninja
05.2021 - 01.2022
  • Double Good (email/inbound/outbound support, order status, product and process inquires, basic troubleshooting support in the Customer's mobile app or web account)
  • Department: Double Good

Technical Support Specialist

Support Ninja
11.2020 - 04.2021
  • Mastermind.com (email support, basic technical support)
  • Department: Mastermind.com

Customer Service Representative

Telus International Philippines
10.2019 - 10.2020
  • Telus Mobility (inbound support)
  • Department: Telus Mobility

Customer Service Representative

Concentrix
05.2019 - 10.2019
  • AT&T (inbound support)
  • Department: AT&T

Customer Service Representative

Telus International Philippines
11.2016 - 04.2019
  • AOL Billing & Sales Specialist (inbound sales)
  • Department: AOL Billing & Sales

Technical Support (inbound to email Support)

Teleperformance Philippines
10.2015 - 11.2016
  • Samsung Digital
  • Department: Samsung Digital

Chat Support

Teleperformance Philippines
03.2014 - 09.2015
  • AT&T Mobility (chat support, billing/up-selling/activation)
  • Department: AT&T Mobility

Customer Service Representative

IQOR site 3
09.2013 - 02.2014
  • Catalog-Chadwicks (inbound sales/order entry)
  • Department: Catalog-Chadwicks

Education

Caregiver -

Skill Power Institute
Angeles City, Pampanga 2009
01.2006

Computer Programmer -

Systems Technology Institute
Angeles City, Pampanga 2009
01.1999

Nursing Aide -

Mother of Perpetual Help Institute
Angeles City, Pampanga 2009
01.1996

Secondary -

Holy Angel University
Angeles City, Pampanga 2009
01.1994

Elementary -

Holy Angel University
Angeles City, Pampanga 2009
01.1990

Skills

  • Customer Service call handling, customer assistance, technical support
  • Email Support email management, email marketing
  • Chat Support customer assistance, technical support
  • Canva, ChatGPT, Data Entry, Web Research
  • Google Sheet, Google Docs

Affiliations

https://www.linkedin.com/in/sherrylandrade/

References

  • Serita Downer - Associate Manager - Real Time Operations, Modsquad (Serita.d@modsquad.com)
  • Cecile Barclay - Assistant Project Manager, Modsquad (Cecile.b@modsquad.com)
  • Aldwin Tarca - Supervisor of AOL, Telus International Philippines (+63 999 460 1465)
  • Janssen Julhusin - Supervisor of Samsung, Teleperformance Philippines (+63 947 325 7115)

Timeline

Assistant Project Manager

Modsquad
11.2024 - 09.2025

Management Consultant - Lead

Modsquad
07.2022 - 11.2024

Junior Customer Resolution Specialist - Tier 2 (TSR)

Support Ninja
01.2022 - 04.2022

Customer Resolution Specialist - Tier 1 (CSR)

Support Ninja
05.2021 - 01.2022

Technical Support Specialist

Support Ninja
11.2020 - 04.2021

Customer Service Representative

Telus International Philippines
10.2019 - 10.2020

Customer Service Representative

Concentrix
05.2019 - 10.2019

Customer Service Representative

Telus International Philippines
11.2016 - 04.2019

Technical Support (inbound to email Support)

Teleperformance Philippines
10.2015 - 11.2016

Chat Support

Teleperformance Philippines
03.2014 - 09.2015

Customer Service Representative

IQOR site 3
09.2013 - 02.2014

Elementary -

Holy Angel University

Caregiver -

Skill Power Institute

Computer Programmer -

Systems Technology Institute

Nursing Aide -

Mother of Perpetual Help Institute

Secondary -

Holy Angel University

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Sherryl I. Andrade