Sherry Ann Sison-Salvacion
NUVISTA Igay Rd San Jose Del Monte Bulacan,BULACAN Philippines
Summary
Seasoned Financial Service Representative with 10 years in customer service, technical support, and administration. Specialises in customer relationship management, conflict resolution, and regulatory compliance, delivering tailored solutions that enhance client satisfaction. Drives operational efficiency through financial statement analysis and effective communication strategies, contributing to organisational success and fostering long-term client partnerships.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Financial Service Representative
Synchrony Global Philippines Inc.
Northgate Cyberzone Alabang Muntinlupa, Philippines
05.2016 - 06.2026
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
Customer Service Representative
West Contact Services Inc.
ExportBank Plaza Chino Roces Avenue Makati City, Philippines
07.2013 - 10.2015
- Assisted customers with product-related questions, feedback and complaints.
- Analysed complex policy applications to determine coverage levels and terms.
- Coordinated membership sign-ups, processing applications efficiently to enhance customer experience.
Technical Support Representative
Aegis People Support Center
Chino Roces Avenue Makati City, Philippines
07.2012 - 01.2013
- Identified issues, analysed information and provided solutions to problems.
- Provided clear and concise step-by-step technical support to guide clients.
- Helped customers set up new systems, applications and software.
Customer Service Representative
Rain Maker Asia
Alphaland Tower Makati City, Philippines
09.2011 - 03.2012
- Implemented security measures in application development to protect sensitive data and prevent unauthorised access.
- Thoroughly assessed client requirements throughout application development, guaranteeing design stayed within customer's specifications, needs and expectations.
- Utilised security management tools to protect systems from breaches by unauthorized users.
Secretary
KARL-EL Marketing
Novaliches Quezon City, Philippines
11.2008 - 03.2009
- Dealt with confidential and sensitive data and appropriately maintained records.
- Organised and maintained filing systems, both electronic and paper-based, to uphold data confidentiality and ease of access.
- Handled incoming calls and enquiries, offering professional assistance and directing to appropriate departments for further action.
Education
Practical Nursing
Tasashyass College
Camarin Caloocan City 2006 - 2008
CAMARIN HIGH SCHOOL
Camarin Caloocan City 2002 - 2006
CAMARIN D ELEMENTARY SCHOOL
Camarin Caloocan City 1996 - 2002
Skills
- Customer relationship management
- Regulatory compliance
- Conflict resolution
- Customer service excellence
- Financial statement analysis
- Cross-Selling mastery
- Professional Email Handling
Certification
- Been part of the mentorship program to help newbies develop their skills.
- Leadership training as a team POC for Qcal, CCT, Schedule Adherence, Syf learning and Non-Escalated complaints.
- Trained for additional process or function as one of the up skilled Rep for GAP, BP, Score Rewards, and Cathay.
Accomplishments
- Been part of the Q2 Relyeno. Was able to contribute to the team in terms of Voc surveys and high Qcal scores and was recognized for several awards.
- One of the consistent Quality and Voc top performer, a Role Model.
- One of the Awardee during SVP-General Manager,Diversified Client Group visit.
- Consistently being on rank 1 for QCAL. Maintaning a perfect score for PKT. Consistently gaining green zone in all metrics.
Timeline
Financial Service Representative
Synchrony Global Philippines Inc.
05.2016 - 06.2026
Customer Service Representative
West Contact Services Inc.
07.2013 - 10.2015
Technical Support Representative
Aegis People Support Center
07.2012 - 01.2013
Customer Service Representative
Rain Maker Asia
09.2011 - 03.2012
Secretary
KARL-EL Marketing
11.2008 - 03.2009
CAMARIN D ELEMENTARY SCHOOL
1996 - 2002
CAMARIN HIGH SCHOOL
2002 - 2006
Practical Nursing
Tasashyass College
2006 - 2008