Sherril Labido

• Assisted customers with inquiries, providing timely and accurate information.
• Handled customer complaints, ensuring effective resolution and satisfaction.
• Processed orders and returns efficiently using CRM software.
• Collaborated with team members to improve service delivery and response time.

Startek Technical Support

2018-2020

Robinson Metro East ( Pasig) Japan Home (Supervisor)

2016-2019

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.