SHERONA COMBO
Experienced Logistics And Supply Chain Specialist
Singapore
Summary
Tenacious professional with extensive experience in operations and Logistics. Thrives in fast-paced environment. Meets job demands and deadlines through diligent work-ethic and dedication to quality. Aspiring to enhance skills and be part of sustainable workforce.
Overview
24
24
years of professional experience
Work History
Human Resource Officer
Tokwing Infinite Ready-Mix Concrete Products Inc
12.2019 - 04.2024
- Coordinated onboarding processes for new hires, integrating them seamlessly into the workplace environment.
- Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
- Reduced employee turnover by addressing concerns, mediating conflicts, and providing support for staff members.
- Maintained accurate personnel records, ensuring privacy standards were met in accordance with relevant regulations.
- Advised department managers on best practices in regard to labor relations, conflict resolution, and disciplinary actions.
- Ensured compliance with labor laws and regulations through diligent review of company practices and policies.
- Managed employee benefits programs, ensuring timely enrollment and accurate recordkeeping.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Collaborated with managers to identify and address employee relations issues.
MR/Project Supply Chain Specialist
Huawei Technologies Philippines Inc
01.2017 - 01.2019
- Confirms Booking and Shipping Instruction received from Huawei Headquarters (China) for incoming shipment
- Ensure that all shipment documentation required for pre clearance is provided to the customs broker in advance of shipment arrival.
- Responsible for ensuring highest quality and accuracy of Shipping Document (Commercial Invoice, Packing List, FORM E and Bill of Lading or Airway Bill)
- Worked with suppliers to manage schedules, specifications and quality compliance.
- Optimized inventory levels by implementing efficient demand forecasting and supply planning methods.
- Maintained high levels of accuracy in managing purchase orders, invoices, and shipping documentation for audit purposes.
- Improved supply chain customer satisfaction ratings through efficient problem resolution.
- Coordinating with project team, logistic team and subcontractor regarding with Consistency of Inventory Accounts and Goods, MOS Plan, overdue MR and overdue RN
- Improved consistency of on-time arrivals through effective logistics management and travel route planning.
- Built exceptional rapport with suppliers and transportation companies to create seamless operations.
Project Executive
Geodis Wilson Singapore Pte Ltd
06.2014 - 12.2015
- Responsible for day-today air and sea shipments including FCL and LCL
- Ensure all customs import documentation and operations are processed in order for shipments to be custom cleared and made available to the client or nominated carrier prior to time of availability or prior to storage commencing
- Responsible for coordinating incoming shipments for direct delivery to vessel at Shipyard
- Liaise with respective shipyards to ensure processes/cut-offs are adhered to
- Liaise with respective suppliers/vendors during dry docking
- Ensure appropriate documents are given to truckers and get them signed and endorse by the captain of the vessel
- Oversee the operation and supervise the coordination among all activities related to transportation/lifting
- Overseeing warehouse operation including inventory control, shipping and receiving, and maintaining record of transactions
- Ensure all incoming/outgoing cargo are checked, identified, marked and stored as appropriate and in accordance with cargo receipt procedures set by company
- Arrange physical stock count together with the warehouse team
- Responsible for tracking the transfer and storage of cargo in the warehouse using G360 Warehouse Management System
- Delivered projects on time and within budget by effectively managing timelines and resources.
- Achieved high client satisfaction ratings by consistently meeting or exceeding expectations in project delivery.
- Negotiated contracts with suppliers and vendors for optimal pricing and delivery terms.
- Maintained open communication by presenting regular updates on project status to customers.
- Invoice all jobs performed within the agreed timelines for each shipment
- Updates milestone in the Next Gen and Freight Navigator system
Project Coordinator
Agility Global Logistics
12.2008 - 12.2009
- Responsible for sending Pre-alert/Pre-advise Handling
- Negotiating rates for air, sea and overland freight operations
- Follow Up with the carriers, forwarding agent and airline for the status of shipment arrival, to ensure the shipment is cleared and delivered on time
- Update POD and tracking sheet with shipment status and send to the customer on daily basis
- Create Jobs in Control (Agility in house system) for all air/sea/overland, import/export/cross shipments
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Created job files for each project and maintained current data in each file
- Complete Costing and Billing for both Import and Export Jobs
Shipping Coordinator
WNS Global Services
3 2010 - 9 2010
- Manage the Inbound and Outbound Transshipment Local declaration for the team
- Manage advance declarations for Trunk Lane cargoes
- Monitoring Vessel Schedules and Arrival Bay plan using Portnet
- Review vessel close notification received from Port of Load
- Review and check Discharge List for any discrepancies received from Vessel Operator
- Declaration of Transshipment cargoes to PSA
- Improved customer satisfaction by quickly resolving issues related to shipments.
- Provided exceptional customer service by addressing inquiries regarding shipment status or concerns in a timely manner.
Human Resource and Administration Officer
Khoie Trading LLC
06.2007 - 12.2008
- Provide guidelines and supervision of human resource activities such as recruitment, performance review, training, and HR administration
- Conduct exit interviews, identify trends and recommend proactive measures to support retention
- Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
- Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently
- Organizing files and process company's legal documents from Company's Trading License, Leased of Contracts, Bank Files and Confidential Documents, Passport and Employee's Visa's, Employee's profile and database
Relationship Manager
Teleperformance
03.2006 - 12.2006
- Handled inbound customer query regarding credit card purchases and charges
- Discusses billing questions and processes payments on the account of customer
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions
Customer Service Representative
TeleAcess
09.2005 - 03.2006
- Responsible in providing customers with information to address inquiries regarding products and services
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Service Representative
Teleperformance
04.2004 - 09.2005
- Provides timely and accurate information to incoming customer inquiries, complaints, billing questions and payment extension/service request
- Responsible for activation of new phone line
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Participated in training programs to enhance product knowledge and customer service skills.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Improved resolution time with effective problem-solving for customer complaints.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Human Resource Executive
RSG Builders
03.2000 - 04.2004
- Responsible for recruitment and onboarding of new employees
- Directed hiring and onboarding programs for new employees.
- Managed employee relations issues effectively, resolving conflicts professionally and efficiently.
- Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
- Assisted with writing job postings and job descriptions for boards.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Education
Bachelor of Science - Psychology
SAN SEBASTIAN COLLEGE
Philippines03.2000
Skills
Train-ability and willingness to learn new things
Ability to work in a fast-paced and deadline-driven environment
Proficiency in using logistics management software and tools
Oracle Transportation Management (OTM) and Warehouse Management System (WMS) adept
Ability to manage a high-volume workload
Strong knowledge of logistics procedures, transportation modes and shipping documentation
Warehouse Operations
Invoice Processing
Documentation skills
Shipping procedures
Teamwork and Collaboration
References
References shall be provided upon request
Timeline
Human Resource Officer
Tokwing Infinite Ready-Mix Concrete Products Inc
12.2019 - 04.2024
MR/Project Supply Chain Specialist
Huawei Technologies Philippines Inc
01.2017 - 01.2019
Project Executive
Geodis Wilson Singapore Pte Ltd
06.2014 - 12.2015
Project Coordinator
Agility Global Logistics
12.2008 - 12.2009
Human Resource and Administration Officer
Khoie Trading LLC
06.2007 - 12.2008
Relationship Manager
Teleperformance
03.2006 - 12.2006
Customer Service Representative
TeleAcess
09.2005 - 03.2006
Customer Service Representative
Teleperformance
04.2004 - 09.2005
Human Resource Executive
RSG Builders
03.2000 - 04.2004
Shipping Coordinator
WNS Global Services
3 2010 - 9 2010
Bachelor of Science - Psychology
SAN SEBASTIAN COLLEGE