Shernan
Tarlac City,TAR
Summary
Dynamic operations leader with extensive experience in managing cross-functional teams and improving supply chain processes. Demonstrated success in developing standard operating procedures and enhancing customer satisfaction through proactive problem-solving.
Overview
9
9
years of professional experience
Work History
Operations Manager
Granville Supply Chain and Mngt. Corp.
06.2019 - 04.2025
- Streamlined inventory management processes to enhance accuracy and reduce discrepancies.
- Led cross-functional teams to implement new supply chain initiatives, improving operational efficiency.
- Developed and maintained standard operating procedures to ensure compliance with industry regulations.
- Analyzed data trends to identify areas for cost reduction and process optimization within operations.
- Reported issues to higher management with great detail.
- Define target metrics for sales personnel.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Sales Manager
Dairy King Ice Cream
09.2018 - 12.2018
- Developed and implemented sales strategies to increase market share in competitive regions.
- Mentored and trained sales team to enhance product knowledge and customer engagement skills.
- Analyzed sales data to identify trends, drive decision-making, and optimize inventory management.
- Collaborated with marketing team to launch promotional campaigns that increased brand visibility.
Operation Manager
AVS Distribution Center
02.2016 - 08.2018
- Developed and implemented standard operating procedures, ensuring compliance with industry regulations.
- Led cross-functional teams to optimize inventory management and reduce operational costs.
- Mentored staff on best practices, improving team performance and engagement levels.
- Oversaw supply chain management, ensuring timely delivery of products and services to customers.
- Implemented risk assessment procedures to minimize potential disruptions across all areas of operation.
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
Education
Bachelor of Science - Banking And Finance
University of The East
Manila, Metro Manila, Philippines 04.2001 -
Tarlac National High School
Tarlac City 04.2001 -
San Sebastian Elementary School
03-1994
Skills
Problem-solving
Team leadership
Operations management
Customer service
Timeline
Operations Manager
Granville Supply Chain and Mngt. Corp.
06.2019 - 04.2025
Sales Manager
Dairy King Ice Cream
09.2018 - 12.2018
Operation Manager
AVS Distribution Center
02.2016 - 08.2018
Bachelor of Science - Banking And Finance
University of The East
04.2001 -
Tarlac National High School
04.2001 -
San Sebastian Elementary School