Shermon Aquino
Housekeeping/ General Helper
85-13404 96 St. NW Edmonton, AB
Summary
Adept at driving customer satisfaction and meeting tight deadlines, my experience with DoorDash honed my delivery coordination and time management skills. At KFC/Pizza Hut, I led teams to reduce labor costs and improve food safety, showcasing my leadership and multitasking abilities. Achievements include maintaining high compliance standards and significantly enhancing service speed. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
DoorDash Food Delivery
DoorDash
06.2023 - Current
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Collaborated with restaurant staff to confirm order accuracy before delivery.
- Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
Food Service Supervisor
KFC/ Pizza Hut
09.2019 - 02.2024
- Coordinated schedules of multiple shifts to maximize coverage while minimizing labor costs during slow periods or seasonal fluctuations in business volume.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Fast Food Crew Member
New York Fries
08.2019 - 09.2019
- Optimized speed of service by quickly assembling food items and packaging them for customer convenience.
- Received and processed customer payments and estimated and communicated wait times accurately.
- Improved customer satisfaction by providing efficient and friendly service during peak hours.
- Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
Stateroom Attendant
Royal Caribbean Cruise Line
09.2005 - 12.2018
- Participated in emergency drills and safety training sessions to ensure readiness in the event of any shipboard incidents.
- Assisted guests in locating onboard amenities or services by providing accurate directions and relevant information as needed.
- Increased efficiency in room turnovers by effectively managing daily task assignments and time management.
- Upheld brand reputation through adherence to company standards for appearance, grooming, and uniform maintenance while on duty.
Education
Bachelor of Science - Marine Transportation
Asian Institute of Maritime Studies
Pasay, Metro Manila, Philippines 04.2001 -
Skills
Time Management
Customer Communication
Quick Learner
Delivery Coordination
Multitasking
Leadership
Timeline
DoorDash Food Delivery
DoorDash
06.2023 - Current
Food Service Supervisor
KFC/ Pizza Hut
09.2019 - 02.2024
Fast Food Crew Member
New York Fries
08.2019 - 09.2019
Stateroom Attendant
Royal Caribbean Cruise Line
09.2005 - 12.2018
Bachelor of Science - Marine Transportation
Asian Institute of Maritime Studies
04.2001 -
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