Hi, I’m
Shermayne Corales
Team Leader
Limay,Bataan
Opportunities Don't happen.You create them.
Chris Grosser
Summary
11 Years of experience as a Team Leader in one of the Top Insurance companies in the U.S. handling a comprehensive set of tasks encompassing administrative to support roles. I Exemplified my expertise in Healthcare Insurances which includes handling and resolving escalated call issues related to claims, benefits, overpayments and more others.
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
14
years of professional experience
7
years of post-secondary education
Work History
SagilityAlabang, Muntinlupa
Team Leader
11.2013 - 01.2025
Job overview
- Handling and resolving escalated call issues related to claims
- Benefits and Coverage
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Managed approximately 30 incoming calls, emails and faxes per day from Providers and other Healthcare Professionals
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
EGS - Expert Global SolutionsAlabang, Muntinlupa
Customer Service Representative
07.2011 - 10.2013
Job overview
- Managed approximately 30 incoming calls, emails and faxes per day from customers
- Handling Claims Call for Medical Insurance
- Benefits and Coverage
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Lyceum of The Philippine S UniversityManila, Philippines
Bachelor of Science from Customs Administration
01.2006 - 01.2013
Skills
Team supervision
Teamwork and collaboration
Team motivation
Coaching
Claims processing
Customer service
Active listening
Product knowledge
Adaptability and flexibility
Time management
Call center experience
Customer satisfaction measurement
Whatsappnumber
+639950110519
Timeline
Team Leader
Sagility
11.2013 - 01.2025
Customer Service Representative
EGS - Expert Global Solutions
07.2011 - 10.2013
Lyceum of The Philippine S University
Bachelor of Science from Customs Administration
01.2006 - 01.2013