Shermalyn Musa
Cebu City
Summary
Detail-oriented RMA Specialist with strengths in customer support and process optimisation. Ensures accurate data entry and timely responses to customer enquiries, enhancing client satisfaction. Committed to maintaining high standards of accuracy and efficiency in all interactions.
Overview
1
1
Certification
5
5
years of professional experience
Work History
RMA Specialist
XP+ Solution Inc
Cebu City
05.2026 - 08.2026
- Supported client success by providing accurate and timely RMA processing.
- Coordinated accurate dispatch of replacements, confirming email details to eliminate discrepancies.
- Ensure that the customer's basic information is thoroughly checked to prevent discrepancies.
- Respond to the customer in a timely manner
- Respond to the customer's questions clearly and accurately.
- Checked Citrix to confirm product availability
Sea Logistic
Kuehne + Nagel
Cebu City
09.2021 - 05.2022
- Managed container tracking, updated shipping details, and maintained client shipping records to ensure accurate and timely deliveries.
- Verified courier ETA for accuracy and reliability.
- Reviewed task details for correctness before finalising.
Education
Certificate of Higher Education - Bachelor of Science in Information Technology
Cebu Eastern College
Leon Kilat St. Cebu CIty 01-2018
Skills
- RMA processing
- Order processing
- Product tracking
- Inventory management
- Data integrity
- Regulatory compliance
- Process optimization
- Business process improvement
- Client relationship management
- Risk evaluation
Certification
- Top 4 employees in September 2025
- Top 2 employees in October 2025
- Top 3 employees in November 2026
- Top 4 employees in March 2026
Hobbies and interests
- Badminton
- Gym
- Running
- cooking
References
- Dearonie Sartagoda
- Joecel Panilagao
- Jong Eroy
Timeline
RMA Specialist
XP+ Solution Inc
05.2026 - 08.2026
Sea Logistic
Kuehne + Nagel
09.2021 - 05.2022
Certificate of Higher Education - Bachelor of Science in Information Technology
Cebu Eastern College