Sherlyn Madriaga

Incontinence products based on customers' needs and preferences.

Handled customer inquiries and concerns through inbound and outbound channels, ensuring timely and effective resolutions.

Assisted new customers with account setup, subscription orders, and product-related concerns.

Managed billing issues and resolved customer complaints, maintaining high standards of professionalism and efficiency.

Provided retention support by identifying customer concerns and offering tailored solutions to enhance customer satisfaction.

Assisted customers with subscription modifications, account concerns, and product inquiries.

Built strong customer relationships through empathetic and professional communication.

Worked in a fast-paced environment while consistently meeting established performance and quality targets.

Provided technical support for internet and phone connection issues.

Diagnosed connectivity problems and guided customers through troubleshooting procedures.

Handled inbound calls while maintaining professionalism and customer satisfaction.

Used modem/router diagnostic tools and ISP dashboards to identify service-related issues.

Provided clear step-by-step technical instructions to customers.

Escalated complex technical concerns when necessary.

Assisted customers with DIRECTV equipment and service-related concerns.

Handled account management and customer service inquiries.

Provided customer retention support by identifying concerns and offering appropriate solutions.

Presented available sales and retention offers to customers.

Handled customer complaints through email and other support channels.

Managed inbound and outbound calls and provided back-office assistance.

Provided technical support to Australian customers experiencing landline telephone issues.

Handled inbound and outbound customer calls.

Performed Level 2 testing and troubleshooting for technical concerns.

Provided back-office technical support and assisted senior technical support teams.

Diagnosed customer issues and determined appropriate resolutions or escalations.

Maintained professional communication while handling technical and customer service concerns.