Sherly Mae Lumauag
Application Support Specialist
Bacolod City
Summary
Demonstrated success in working with vendors, customers and team members to meet tight schedule demands. Skilled at handling internal organization and inventory counts, resolving customer problems and working with suppliers to achieve objectives. Methodical Application Operations Support accomplished working with both internal and external vendors to support and implement applications using standard tools and frameworks. In-depth knowledge of network administration, technical testing and back-end applications. Strong troubleshooting, analytical and communication skills. Client-facing Application Support Specialist with extensive understanding of root causes for issues and appropriate solutions to problems. Purpose-driven professional with record as strong team player.
Overview
21
21
years of professional experience
Work History
Logistics Specialist
Rulestaff Service Inc. (Rulewave)
1 2023 - Current
- Process Inbound shipments and deliveries via the company’s online portal (RWO)
- Email clients for documents needed for smooth offloading of cargoes into US
- Track and monitor company’s international shipments from other countries going in to US
- Troubleshoot errors encountered when processing inbound shipments and deliveries
- Meet quotas and deadlines
- Assist direct superiors and co-workers for any requests within my capability.
Data Analyst / Virtual Assistant (Part-time)
Zenture IO
01.2022 - 01.2023
- Provide assistance to my employer for his company
- Search for LinkedIn profiles of possible job candidates
- Upload and download data needed by the company
- Search for companies and conferences related to the technical positions needed by the company
- Meet quotas and deadlines.
Middleware Webhosting Support
Hewlett Packard Enterprise
01.2015 - 01.2016
- Acknowledge, troubleshoot, and resolve incidents assigned to any CIBC Middleware Peregrine Service Center queue in the order of priority
- Communicate to management any variations to documented procedures, processes or policies
- Develop proactive processes designed to alert/eliminate issues before they escalate in priority or business impact
- Identify areas where efficiencies can be gained using proactive approach through collection and analysis of metrics
- Document issues thoroughly throughout the resolution process and provide detailed information to management and team members
- Record all time in prescribed time keeping systems by deadlines provided
- Participate in team/group meetings and discussions.
Application Operations Analyst
JPMorgan Chase
01.2011 - 01.2014
- Understand and follow all Production Services procedures, processes and policies
- Acknowledge, troubleshoot, and document pertinent information for incidents assigned to any Production Services Peregrine Service Center queue in the order of priority
- Complete end-user access requests and other work requests according to service level guidelines
- Communicate to management any variations to documented procedures, processes or policies
- Develop proactive processes designed to alert/eliminate issues before they escalate in priority or business impact
- Identify areas where efficiencies can be gained using proactive approach through collection and analysis of metrics
- Develop and document process flow detailing functions and accountabilities
- Participate in team/group meetings.
Service Control Center Engineer
Aurisoft Systems Inc. (previously Solegy LLC)
01.2006 - 01.2011
- Assist in test issues and escalate as appropriate
- Execute test strategies and test plans for system and user acceptance testing
- Coordinate test environment, test data preparation and setup
- Coordinate troubleshooting effort with clients, internal teams and third party vendors
- Analysis and problem solving
- Provide support to global clients through real-time messaging, e-mail and phone.
Customer Solutions Officer
Crescent Services Pte. Ltd.
01.2005 - 01.2006
- Assist Citibank Australia clients with their concerns via phone
- Market Citibank products by up-selling and cross-selling
- Promote good working environment in the office
- Be professional to clients and co-workers
- Meet quotas and deadlines of projects.
Quality Assurance Associate
Vision X Philippines
01.2004 - 01.2005
- Monitors and calibrates agent’s performance
- Formulate and document processes
- Promote good working environment in the office
- Be professional to clients and co-workers
- Meet quotas and deadlines of projects.
Education
Bachelor of Science - Electronics And Communications Engineering
University of St. La Salle Bacolod
Bacolod City, Province Of Negros Occidental, Philippines 04.2001 -
Skills
Analytical thinking
References
- Alessa Matela, Former Team Lead JP Morgan Chase and Hewlett Packard Enterprise, +639178200914, alessamatela@gmail.com
- Aileen Belmonte, Former Team Manager at JP Morgan Chase, +639175824112, aileenma_28@yahoo.com
- Reuben Roth, CEO Zenture IO, reuben@zenture.io
Timeline
Data Analyst / Virtual Assistant (Part-time)
Zenture IO
01.2022 - 01.2023
Middleware Webhosting Support
Hewlett Packard Enterprise
01.2015 - 01.2016
Application Operations Analyst
JPMorgan Chase
01.2011 - 01.2014
Service Control Center Engineer
Aurisoft Systems Inc. (previously Solegy LLC)
01.2006 - 01.2011
Customer Solutions Officer
Crescent Services Pte. Ltd.
01.2005 - 01.2006
Quality Assurance Associate
Vision X Philippines
01.2004 - 01.2005
Bachelor of Science - Electronics And Communications Engineering
University of St. La Salle Bacolod
04.2001 -
Logistics Specialist
Rulestaff Service Inc. (Rulewave)
1 2023 - Current
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