Sherly Sumampong
Customer Service Representative/VA
BATUAN BOHOL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
Concentrix
Manila
10.2022 - 03.2023
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Representative
Ibex Global Inc.
Bohol
08.2020 - 12.2021
- Provided primary customer support to external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Domestic Helper
Angela Chiang
01.2013 - 02.2020
- Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Secured locks and entryways to prevent unauthorized access by persons not approved by owners.
- Cared for houseplants by frequently watering during owners' absence.
- Ran errands and did all the accounting task.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Production Operator
Transitions Optical Philippines Inc.
Laguna
07.2007 - 01.2013
- Worked with supervisor to coordinate workflow and updated daily production team accordingly.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Documented production information via daily system logs and discussed issues with management.
- Monitored machinery in operation to identify concerns and make corrections or report complex problems.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Handled 4 machines and chemicals.
- Displayed good knowledge of safe operating and emergency procedures development and implementation.
Education
Information Technology - E-Commerce Programming
STI College
Bohol Philippines 06.2004 - 04.2006
Skills
Report preparation
Timeline
Customer Service Representative
Concentrix
10.2022 - 03.2023
Customer Service Representative
Ibex Global Inc.
08.2020 - 12.2021
Domestic Helper
Angela Chiang
01.2013 - 02.2020
Production Operator
Transitions Optical Philippines Inc.
07.2007 - 01.2013
Information Technology - E-Commerce Programming
STI College
06.2004 - 04.2006
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