Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
SHERLEY SAGUINSIN

SHERLEY SAGUINSIN

Manila

Summary

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Overview

23
23
years of professional experience

Work History

Account Management Manager

Airspeed International Corporation
07.2023 - Current
  • Head of Account Management Team
  • Serving as a Control Tower and coordinating with partners around the world.
  • Aligns the processes of the Account Management Department with other departments to avoid customer confusion and improve the service efficiency of the AM Department.
  • Monitors the individual sales performance of the Account Management officers and the entire department.
  • Conducts coaching, mentoring, and training for subordinates.
  • Track and analyze account performance, creating reports to monitor progress and identify areas for improvement.
  • Identify and pursue new business opportunities, such as upselling, reselling, cross-selling, and creating new lanes/services for current customers.
  • Negotiate with customers and international partners / agents to work on securing the business.
  • Creating and implementing account plans, which include identifying needs, establishing strategies to meet those needs, and tracking account performance/production.
  • Supervises the Account Management Officers in their daily tasks.
  • Participate in the management review meetings.
  • Coordinates with the other departments and branches to develop in-house sales leads and leads provided by international partners and agents.
  • Contract and proposal creation and negotiation, both for local and international partners.
  • Developing and maintaining a good relationship with the existing customers and serving as the primary point of contact.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.

Team Leader

SeaRates by DP World
06.2022 - 11.2022
  • Managing a team, coaching, and evaluating performances.
  • Monitoring activities of ISs and validating the CRM system.
  • Acquiring new accounts to contribute in the teams’ target.
  • Developing and growing the business of the existing accounts.
  • Familiarity with using SalesForce, Dynamics 365, and some lead-generating tools.
  • Utilizing different platforms and building relationships with agents/suppliers.
  • Set clear team goals and KPIs / KRAs
  • Updating and maintaining the vendor management system.
  • Assign duties to specific members based on role and skills.
  • Oversee day-to-day teams’ operation and performance.
  • Conducting performance reviews and sharing feedback with both upper management and team members.
  • Listen to team members’ feedback and resolve any issues or conflicts.
  • Assigning duties to staff during their shifts.
  • Organizing shift schedules for team members.
  • Monitoring attendance, tardiness, and time off.
  • Training new and current members about tasks.
  • Retention and renewal of house / key accounts.
  • Handling customer issues and managing conflicts.
  • Oversee and manage EMEA (Europe, Middle East, and Africa) portfolio/leads.

Sales Account Manager

Encora Phils., Inc / SeaRates by DP World
06.2021 - 06.2022
  • Maintaining assigned accounts and providing ongoing customer support.
  • Developing and implementing sales strategies around the provision of logistical services.
  • Identifying and contacting prospective customers to promote logistical services and negotiate offers.
  • Input and timely update of sales activities utilizing the CRM system
  • Research into reliable shipping agents
  • Addressing customer concerns and finding solutions for complex logistical challenges.
  • Assessing customer needs and determining suitable modes of transportation that aligns with cost and timeframe expectations.
  • Implementing the company’s policies and rules
  • Collaborating with other departments to optimize logistical services and arrange shipment and transportation details with carrier agents.
  • Developing and maintaining an effective carrier network and excellent customer relationships.
  • Process shipments in line with Company standards about accuracy and expected productivity as measured by Key Performance Indicators.
  • Overseeing the team, documenting processes, and preparing executive reports.
  • Select carriers and negotiate routes and rates.
  • Supervise all types of logistics services arranged by the team as well as customer services.
  • Lead the assigned team and organize its performance and reporting.
  • Respond to any issues or complaints.
  • Work with other departments involved in procedures and operations.
  • Update and evaluate metrics to assess performance and implement enhancements.

Senior Financial Advisor

BPI Philam Life Assurance Corporation, Manila
06.2016 - 06.2021
  • Established relationships with in-branch bank partners.
  • Solicited new business, up-sell and cross-sell products and services to bank customers.
  • Assisted customers with queries and performed other after-sales tasks.
  • Helped clients to uncover needs such as education expenses, health preparation, and retirement reservations.
  • Educated clients about investment options and potential high risks for long-term plans.
  • Monitored clients’ accounts and analyzed if changes are needed to improve account performance
  • Prepared reports created business plans and executed solutions to hit the annualized target.

Account Manager

Hanjin Phils., Inc., Manila
06.2013 - 11.2015
  • Managed shipments daily, including procurement of capacity and negotiation of favorable pricing to increase revenue growth.
  • Delivered operational excellence to customers, agents and suppliers.
  • Communicated clearly and efficiently with external clients, inter-department, and other offices.
  • Promoted products and services, to new and existing customers
  • Followed up on potential prospects to increase the number of customers
  • Prepared weekly and month-end sales reports
  • Executed business development to 'hunt' for new accounts.
  • Developed and introduced sales strategies and marketing plans.
  • Negotiated, updated, and filed RFA’s (Rate File Agreements)

Sales Manager

Kerry-Aboitiz Phils., Inc.
04.2011 - 05.2013
  • Managed a team of Customer Service and Account Executives.
  • Monitored teams’ production to attain the yearly targets.
  • Developed business plan and sales strategy for the market that ensures the attainment of company sales goals and profitability.
  • Handled customers’ escalated concerns and secured proper solutions to address the issue.
  • Identified business trends, and forecasted demand, and prepared annual sales budget.
  • Gathered market information to create offers that will boost the company margins and beat competitors
  • Created business objectives by identifying products and pricing to meet customer needs.

Account Manager

Royal Cargo Combined Logistics Inc.
09.2008 - 04.2011
  • Maintained and developed relationships with existing customers to expand the business.
  • Developed and scouted potential customers to increase the portfolio.
  • Negotiated rates and secured contracts with customers and agents.
  • Attended trade fairs, exhibits, and events to promote the company.
  • Advised forthcoming product developments and discussed special promotions.
  • Reviewed own sales performance and applied strategies to meet or exceed targets.
  • Assured a clear understanding of customers' businesses and requirements.
  • Established accurate, rapid cost calculations, and provided customers with quotations.

Airfreight Account Executive

Kuehne-Nagel Inc.
05.2007 - 08.2008
  • Handled existing clients under the Airfreight department.
  • Increase the number of clients to grow the portfolio.
  • Presented reports, pipelines, and strategies to the management.
  • Provided best service solutions to every customer's need.
  • Point of contact between the company and its customers and clients in organizing requests and needs.
  • Guarantee customer satisfaction by staying ahead and anticipating their needs.
  • Understand customer needs and wants to create projects and strategies in meeting them.
  • Ensured smooth implementation and account set-up.
  • Completes maintenance, problem resolution and sales management of client portfolio.
  • Monitored sales and updating reports.
  • Focused on retaining and penetrating active clients in the portfolio.

Territory Manager

TNT Express Worldwide Inc.
06.2004 - 04.2007
  • Tasked to sell courier products/services to prospective companies.
  • Regularly monitored territory sales with Salesforce, ensuring targets were on track to achievement and adapting where required.
  • Liaised with potential customers to determine needs and provide recommendations.
  • Determine prospect needs to provide information on suitable products and services.
  • Demonstrated products to show potential buyers benefits and advantages and encourage purchases.
  • Prepared quotes with accurate and competitive pricing to drive conversion.
  • Developed engaging sales pitches to promote products and services of company.
  • Participated in sales training and workshops to amplify skills and leverage productivity.
  • Developed compelling presentation to communicate product quality.
  • Responsible for the sales process from the initial point of contract (lead generation), presentations and proposals, through contract negotiations and execution.
  • Worked closely with the operational and tele services teams, utilized relationships to ensure that product implementation schedules are met.
  • Maintained existing customers, researched competitors’ information and implemented marketing promotions.

Recruitment Consultant

ADD Force Personnel Services Inc.
12.2003 - 05.2004
  • Managed interview process on behalf of clients and candidates, maintaining appropriate confidentiality with both parties.
  • Advertised and managed position listings, organizing interviews with suitable candidates.
  • Interviewed potential candidates, taking accurate notes to determine suitability for available positions.
  • Headhunted candidates by identifying and approaching targeted individuals to client specifications.
  • Used candidate databases to match right person to client role requirements.
  • Prepared CVs and correspondence to forward to clients regarding suitable applicants.
  • Headhunted, identified, screened, and shortlisted, interviewed, and referenced suitable candidates for specific job orders.
  • Searched for possible candidates to fill in clients’ job orders.
  • Conducted preliminary interviews and exams for qualified individuals.
  • Ensured applicants qualifications are properly matched with the clients’ requirements.

Call Quality Verifier

SPI Technologies Inc.
10.2002 - 11.2003
  • Monitoring recorded sales/calls from different call centers.
  • Assessed agent performances, in terms of product presentation, resolving issues, answering customer questions, and time length of for the response.
  • Monitoring trends such as month-over-month agent performance metrics to improve customer relations.
  • Design evaluation programs to maintain the quality of each sales call.

Education

Master’s - Industrial Psychology

PUP Graduate School
01.2004

Bachelor of Science - Psychology

City College of Manila
01.2002

Skills

  • Effective team leadership
  • Proficient in lead nurturing
  • Strong negotiation skills
  • Business growth initiatives
  • Enhancing customer value through upselling
  • Goal setting
  • Customer engagement
  • Effective time management
  • Collaborative decision-making
  • Strong written communication skills
  • Analytical problem-solving

References

References available upon request

Timeline

Account Management Manager

Airspeed International Corporation
07.2023 - Current

Team Leader

SeaRates by DP World
06.2022 - 11.2022

Sales Account Manager

Encora Phils., Inc / SeaRates by DP World
06.2021 - 06.2022

Senior Financial Advisor

BPI Philam Life Assurance Corporation, Manila
06.2016 - 06.2021

Account Manager

Hanjin Phils., Inc., Manila
06.2013 - 11.2015

Sales Manager

Kerry-Aboitiz Phils., Inc.
04.2011 - 05.2013

Account Manager

Royal Cargo Combined Logistics Inc.
09.2008 - 04.2011

Airfreight Account Executive

Kuehne-Nagel Inc.
05.2007 - 08.2008

Territory Manager

TNT Express Worldwide Inc.
06.2004 - 04.2007

Recruitment Consultant

ADD Force Personnel Services Inc.
12.2003 - 05.2004

Call Quality Verifier

SPI Technologies Inc.
10.2002 - 11.2003

Bachelor of Science - Psychology

City College of Manila

Master’s - Industrial Psychology

PUP Graduate School

Similar Profiles

CREATE PROFILE
SHERLEY SAGUINSIN