SHERLENE APASAN

I worked on a text program campaign where I sent bulk messages to American community and responded to their replies in survey polls.

• Sending thousands of text per day.
• Replies hundreds of text per day.
• Purely non voice campaign

Make outbound calls to pre-qualify leads, explain insurance policies and their coverage, and facilitate live transfers to licensed agents.

• Insuring qualified transfer
• Used provided call list to sort, organize and prioritize before making outbound calls to potential customers

Conducted surveys through phone calls, asking consumers about events happening in community and those products bought in market. Additionally, established poll surveys for election.

• Completed surveys by rechecking contact information before ending each call
• Recorded customer survey answers verbatim to achieve 100% accurate reporting
• Conducted consumer surveys and analyzed purchasing trends

Taking calls and maintaining customer satisfaction by helping them solve issues and always putting ourselves in their shoes.

• Implemented and developed customer service training processes
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management