SHERLANE BUENDIA
BEAUTY CONSULTANT
VALENZUELA CITY
Summary
* Reliable and upbeat successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
* Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
* To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
* Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
BEAUTY CONSULTANT SALES REPRESENTATIVE
Fatmah ( ALAMHAWA BEAUTY SALON )
NAJRAN
10.2018 - 12.2022
- Arranged merchandise to present visually appealing displays and attract clientele.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Used in-store system to locate inventory and place special orders for customers.
- Developed strong rapport with customers and created positive impression of business.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
ALL AROUND BEAUTICIAN AND MASSAGE THERAPIST
BRUSCO UNISEX SALON AND SPA
QUEZON CITY, METRO MANILA
06.2017 - 08.2017
- Maintained client treatment records and designed long-term care programs for return customers.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
- Registered and managed case files, detailed notes and progress on database to enable tracking history and maintain accurate records.
- Collaborated with physical therapists and other medical professionals to provide holistic care.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Offered aromatherapy, hot stones and cupping as part of massage treatments.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Provided clear, concise instructions to clients to prepare for massage services.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Worked with clients to ascertain medical history, potential issues, and areas needing support.
- Prepared oils and lotions for massages.
- Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
- Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
- Advised clients on lifestyle changes to improve alignment, posture, and gait for better long-term wellness.
- Performed aroma therapies and specialized relaxation techniques.
- Provided treatment for medical conditions and injuries through therapeutic massage.
- Advised clients on areas such as posture, at-home exercises and stretches.
- Administered Swedish, deep tissue and sports massage techniques.
- Provided custom massage treatments to clients, tailored to individual needs and preferences.
- Developed customized massage programs to meet unique requirements.
- Maintained accurate and up-to-date client records.
- Analyzed postural assessments and range of motion.
- Assessed clients to determine appropriate massage techniques to apply.
- Utilized hot stones, aromatherapy and other therapeutic treatments.
- Researched new massage techniques and treatments.
CASHIER
JETTI GASOLINE STATION
IMUS CITY, IMUS CAVITE
03.2008 - 07.2008
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Tallied cash drawer at beginning and end of each work shift.
- Upsold additional products and services to customers, increasing revenue.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
ELEMENTARY DIPLOMA -
BUENAVISTA ELEMENTARY SCHOOL
BUENAVISTA PRESENTACION CAMARINES SUR. PHILIPPINES 06.1998 - 03.1999
High School Diploma -
General EMILIO AGUINALDO NATIONAL HIGH SCHOOL
IMUS CITY, IMUS CAVITE, PHILIPPINES 06.2002 - 04.2003
UNDER GRADUATE - COMPUTER SECRETARY
ASIAN INSTITUTE COMPUTER STUDIES
IMUS CITY, IMUS CAVITE, PHILIPPINES 04.2001 -
GRADUATE -
IMUS VOCATIONAL AND TECHNICAL SCHOOL
IMUS CITY, IMUS CAVITE, PHILIPPINES 11.2009 - 04.2010
GRADUATE With LICENSE - MASSAGE THERAPY / HILOT (WELLNESS MASSAGE)
TECHNICAL AND VOCATIONAL EDUCATIONAL AND TRAINING
NAGA CITY, CAMARINES SUR, PHILIPPINES 08.2016 - 01.2017
Skills
Cash register operation
Timeline
BEAUTY CONSULTANT SALES REPRESENTATIVE
Fatmah ( ALAMHAWA BEAUTY SALON )
10.2018 - 12.2022
ALL AROUND BEAUTICIAN AND MASSAGE THERAPIST
BRUSCO UNISEX SALON AND SPA
06.2017 - 08.2017
GRADUATE With LICENSE - MASSAGE THERAPY / HILOT (WELLNESS MASSAGE)
TECHNICAL AND VOCATIONAL EDUCATIONAL AND TRAINING
08.2016 - 01.2017
GRADUATE -
IMUS VOCATIONAL AND TECHNICAL SCHOOL
11.2009 - 04.2010
CASHIER
JETTI GASOLINE STATION
03.2008 - 07.2008
High School Diploma -
General EMILIO AGUINALDO NATIONAL HIGH SCHOOL
06.2002 - 04.2003
UNDER GRADUATE - COMPUTER SECRETARY
ASIAN INSTITUTE COMPUTER STUDIES
04.2001 -
ELEMENTARY DIPLOMA -
BUENAVISTA ELEMENTARY SCHOOL
06.1998 - 03.1999
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