Hi, I’m
Sheridan Tordil
Summary
Reliable professional with a background in offering administrative, organizational, and customer service assistance in virtual settings. Skilled in MS Office, G Suite, Salesforce, Slack, HubSpot, and similar productivity platforms. Known for effective communication, adept problem-solving, and excellent time management, ensuring consistent achievement of goals.
Overview
17
years of professional experience
Work History
Freelancer at Upwork
ADMIN/DATA ENTRY VIRTUAL ASSISTANT
09.2015 - Current
Job overview
- Accomplished multiple data entry and web research tasks and projects since 2015.
- Communicated with customers via telephone, chat, or email to offer assistance and information.
- Handled CRM tasks including input, exports, and data cleanup.
- Maintained email correspondence, organized inbox, and prioritized messages for supervision.
- Conducted business correspondence, transcription, and data entry as required.
Brady Corporation
CREDIT ANALYST
05.2013 - 01.2015
Job overview
- Assessed credit risk and analyzed financial statements.
- Made decisions and recommendations about extending lines of credit.
- Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
Stream Global Services
SME - BACK OFFICE SUPPORT
08.2009 - 02.2013
Job overview
- Acted as the primary resource for the Specialty Markets team, providing support and current information on policies and procedures.
- Handled email inquiries concerning account setup/deactivation, radio activation/deactivation, package modifications, and balance adjustments.
- Monitored and tracked user progress to identify improvement opportunities.
SPARK Marketing
SENIOR TELESALES OFFICER
02.2007 - 06.2009
Job overview
- Reached out to targeted customers within diverse US business sectors on behalf of our clients to offer complimentary magazine subscriptions via outbound communication.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Overcame objections using friendly, persuasive strategies.
- Utilized sales techniques to build customer interest and close sales.
Education
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
Bachelor of Business Administration - BBA, Marketing
Skills
- Spreadsheet Management
- Calendar Management
- Database Maintenance
- File Organization
- Data Entry
- Customer Service
- Office Administration
Languages
English
Filipino
Timeline
ADMIN/DATA ENTRY VIRTUAL ASSISTANT
Freelancer at Upwork
09.2015 - Current
CREDIT ANALYST
Brady Corporation
05.2013 - 01.2015
SME - BACK OFFICE SUPPORT
Stream Global Services
08.2009 - 02.2013
SENIOR TELESALES OFFICER
SPARK Marketing
02.2007 - 06.2009
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
Bachelor of Business Administration - BBA, Marketing
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