Sheraldine De Jesus
Freelancer / Virtual Assistant
Lucena City
Summary
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering eiight years of experience providing quality administrative support to clients.
Overview
22
22
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Virtual Assistant
Personal Online Business
Lucena City
03.2017 - Current
- Monitored emails, organized inbox, and prioritized messages, and answering them.
- Managing and posting products.
- Assist customers orders, concerns and resolve problems.
- Design, edits and promotes the product.
- Calculate total purchase amounts, taxes, and shipping costs; process payments; and send orders.
- Includes internet research, marketing, invoicing, creating store pages, and bookkeeping.
Production Operator
CDO Foodsphere Incorporated
Batangas City
03.2016 - 12.2018
- Weighed and measured items to prevent waste and meet quality standards.
- Participated in training sessions to enhance skills and knowledge.
- Unloaded and loaded items from conveyors, machines and conveyances.
- Used equipment properly to avoid workplace hazards or injuries.
- Coordinated project workflows for departments.
- Cultivated professional working relationships with peers and supervisors.
Cashier /Bar Waitress
Central Park Garden Cafe
Lucena City
07.2008 - 09.2015
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Processed customer refunds and exchanges according to established guidelines.
- Tallied cash drawer at beginning and end of each work shift.
- Collected and authorized payments of guests.
- Checked personal identifications during alcohol and tobacco sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Welcomed customers and helped determine their needs.
Housekeeping Attendant
Reliance Resources Corporation
Lucena City
04.2001 - 08.2007
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Sanitized all kitchen surfaces, wiped down cabinets and swept and mopped floors
- Disposed of trash and recyclables each day to avoid waste buildup.
- Kept facilities clean, neat and organized to give areas professional and fresh appeal.
- Replaced restroom supplies, sanitized counters and mopped.
- Cleaned showers, sinks, mirrors, toilets, countertops and other surfaces.
- Responded to customer requests efficiently and with knowledgeable assistance.
Education
Business Administration And Management
Digitech College
Lucena City 06.2011 - 11.2011
Dressmaking
Manuel S. Enverga Memorial College Of Arts
Mauban, Quezon 06.2001 - 11.2001
High School Diploma -
Central Quezon Academy
Mauban, Quezon 06.1994 - 03.1998
Skills
Customer relations and communications
undefinedCertification
Employee of the year
Timeline
Virtual Assistant
Personal Online Business
03.2017 - Current
Production Operator
CDO Foodsphere Incorporated
03.2016 - 12.2018
Employee of the year
07-2014
Business Administration And Management
Digitech College
06.2011 - 11.2011
Cashier /Bar Waitress
Central Park Garden Cafe
07.2008 - 09.2015
Dressmaking
Manuel S. Enverga Memorial College Of Arts
06.2001 - 11.2001
Housekeeping Attendant
Reliance Resources Corporation
04.2001 - 08.2007
High School Diploma -
Central Quezon Academy
06.1994 - 03.1998
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