Shen Russel Doroin
San Carlos City, Province Of Pangasinan
Summary
To obtain a full-time position in a company that offers professional working environment and to be able to infinitely contribute my skills in meeting the company’s vision and mission as it grants me the opportunity as an information technologist, a cook and as an individual to improve my capabilities to its fullest extent
Overview
7
7
years of professional experience
Work History
Head Cook
JAMHOUSE, CLOUD 9 RestoBar
09.2024 - 06.2025
- Prepared and executed diverse menu items, ensuring high-quality presentation and taste.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared food items in compliance with recipes and portioning control guidelines.
Call Center Representative
Sutherland Global Solutions, Task Us, VXI
02.2022 - 06.2023
- Handled inbound customer inquiries, providing accurate information and effective solutions.
- Utilized CRM software to track interactions and maintain detailed customer profiles.
- Resolved issues promptly, enhancing overall customer satisfaction and loyalty.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
CCTV Installation Technician
Captured CCTV
01.2018 - 12.2019
- Assisted in the installation of CCTV systems, ensuring adherence to safety protocols. Gained experience in wiring and configuring camera systems for optimal performance.
Education
Bachelor of Science - Information And Communication Technology
AMA COMPUTER COLLEGE
Dagupan, Province Of Pangasinan, Philippines05-2015
Skills
- Multitasking and organization
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Cooking
- Food handling
Languages
English
Advanced (C1)
Timeline
Head Cook
JAMHOUSE, CLOUD 9 RestoBar
09.2024 - 06.2025
Call Center Representative
Sutherland Global Solutions, Task Us, VXI
02.2022 - 06.2023
CCTV Installation Technician
Captured CCTV
01.2018 - 12.2019
Bachelor of Science - Information And Communication Technology
AMA COMPUTER COLLEGE
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