Shenna Abigail Morales
General Santos, Province Of South Cotabato,SCO
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
8
8
years of professional experience
Work History
Manager
Maay Pool Supply and Equipment Center
03.2022 - 04.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Front Desk Receptionist
Assiociated Marine Officers Union of Philippines
07.2016 - 11.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed all tasks in compliance with company policies and procedures.
- Resolved customer problems and complaints.
Education
Bachelor of Science - Hotel, Resort And Restaurant Management
Datamex Institute of Computer Technology
Lucena City, Quezon, PhilippinesSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Marketing
- Budget control
Timeline
Manager
Maay Pool Supply and Equipment Center
03.2022 - 04.2024
Front Desk Receptionist
Assiociated Marine Officers Union of Philippines
07.2016 - 11.2021
Bachelor of Science - Hotel, Resort And Restaurant Management
Datamex Institute of Computer Technology
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