Sheniza Nitura

Credit Card Application Specialist

• Managed over 35 calls per day.
• Review credit card applications terms with customers, ensuring all required information are complete and accurate.
• Enter applicant data into company's credit card application system accurately and efficiently, following established procedures and protocols.
• Communicate with customers to clarify any missing or inconsistent information on their credit card application and request additional documentation if needed.
• Provide prompt and professional customer service, addressing customers' inquiries, concerns, and complaints regarding their credit card application status.

Credit Bureau Dispute Specialist

• Investigate and respond accurately to system initiated by consumers, National Credit Reporting Agencies, and credit bureau personnel..
• Ensure compliance with timeliness and regulatory requirements established by FCRA.
• Responsible for accurately documenting account and dispute correspondence.
• Determine customer requests and validate accuracy of reporting by utilizing various systems and data available.
• Can effectively navigate through multiple screens and various systems in production environment while maintaining high levels of quality.
• Complied with internal controls and government regulations.

Transaction Support/Customer Service

• Managed over 30 customer calls per day.
• Greet customers warmly and ascertain problem or reason for calling.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.

Dispute Specialist

• Manage large amounts of incoming calls.
• Greet customers warmly and ascertain problem or reason for calling.
• Specialized in dispute and fraud merchant-buyer claim investigation.
• Serves as ambassador and makes sound judgment calls on behalf of Company.

Customer Service-Sales

• Engaged with customers to build rapport and loyalty.
• Listened to customer needs and desires to identify and recommend optimal products.
• Assist with placement of orders, refunds, or exchanges.

Customer Service-Billing & General Inquiries

• Assisting with customers with their billing issues and general concern/s.
• Assist with basic troubleshooting.
• Upsell products and serving to gain sales.