QuickBooks Online
Shena Mae Moreno
ENTRY-LEVEL BOOKKEEPER | ACCOUNTING SUPPORT
Cebu City, Province Of Cebu
Summary
Detail-oriented professional transitioning into bookkeeping with hands-on training in financial recordkeeping, reconciliations, and accounting software. Brings strong experience in collections, customer accounts, payment processing, and accurate record maintenance. Known for close attention to detail, compliance awareness, and clear communication with clients regarding financial matters.
Overview
3
3
years of professional experience
4
4
Certifications
Work History
Accounts Receivable Clerk
Foundever
04.2023 - 11.2024
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Responded to inbound inquiries regarding accounts and payments.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Posted and reconciled customer payments against open invoices
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
Customer Service Representative
Continuum Global Solutions
04.2022 - 01.2023
- Handled high-volume customer inquiries related to billing, payments, and account information
- Updated customer records with strong attention to detail and accuracy
- Assisted with invoice explanations and payment processing
- Used internal systems and spreadsheets to track customer interactions and data
- Followed company procedures to ensure compliance and data integrity
Back Office Associate
Teletech
10.2021 - 03.2022
- Maintained accurate records of inventory levels, ensuring proper stock management and order fulfillment.
- Managed confidential client information with utmost care, ensuring data privacy and security.
- Proactively identified potential risks associated with transactions which helped avoid costly errors.
- Ensured timely delivery of products to customers through diligent coordination with logistics providers.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns from clients.
Education
College Undergraduate - Statistics
Cebu Technological University
Cebu City, Province Of Cebu, Philippines 05.2001 -
Senior High School - Accountancy, Business And Management
Cebu Technological University
Cebu City, Province Of Cebu, Philippines 05.2001 -
Skills
Accounts Receivable & Collections
Payment Posting & Invoice Tracking
Bank & Credit Card Reconciliations
Trial Balance Preparation
Expense Categorization
Customer Account Management
Month-End Close Support
Sales Tax / VAT Basics
Customer relations
Spreadsheets and journal entries
Data entry and management
Bookkeeping
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Software
Xero
Microsoft Excel
Google Sheets
Salesforce
Asana
Clickup
Trello
Certification
Bookkeeping Basics, Coursera - Self-Directed | 2025–Present
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bookkeeping Basics, Coursera - Self-Directed | 2025–Present
01-2026
QuickBooks Online Training- Self-Directed | 2025–Present
01-2026
Xero Training - Self-Directed | 2025–Present
01-2026
Financial Accounting Foundations, LinkedIn Learning
07-2024
Accounts Receivable Clerk
Foundever
04.2023 - 11.2024
Customer Service Representative
Continuum Global Solutions
04.2022 - 01.2023
Back Office Associate
Teletech
10.2021 - 03.2022
College Undergraduate - Statistics
Cebu Technological University
05.2001 -
Senior High School - Accountancy, Business And Management
Cebu Technological University
05.2001 -