Shenalyn Jene Pile
Customer Service Representative
Calamba, Province Of Laguna
Summary
Experienced Customer Service Representative with over 10 years of experience in customer support services. Proficient in resolving customer issues, handling chats, data entry, email correspondence, inbound and outbound calls. Skilled in multitasking and product knowledge, with expertise in Microsoft Office, Zendesk, and Microsoft Excel. Known for exceptional problem-solving abilities, fast learning, and delivering top-notch service across various industries.
Proven customer service expert with a track record of enhancing customer satisfaction and streamlining order processes at TaskUs, Inc. Significantly reducing handling times while maintaining high-quality support.
Overview
11
11
years of professional experience
Work History
Fan Support Representative
Merchbar (DropShipping)
09.2021 - Current
- Respond to fan inquiries via email regarding orders from the Merchbar website.
- Provide order status updates and assist customers with tracking their packages.
- Process order cancellations and refunds in a timely manner.
Customer Service Representative II
TaskUs, Inc.
09.2018 - 01.2021
- Handled chats, inbound calls, and emails from customers regarding their orders.
- Made outbound calls to customers to address order issues.
- Assigned riders to deliver customer orders.
- Handled chats, calls, and emails professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high chats, calls, and email volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average handling time, ensuring prompt service to customers while maintaining quality interactions.
Customer Service Representative II
Convergys, Inc.
02.2016 - 06.2018
- Managed inbound calls and emails, providing assistance for customer requests.
- Performed outbound calls to update customers and resolve issues.
- Conducted data entry for customer box information in the system.
Customer Service Representative
IQOR
11.2014 - 08.2015
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled inbound customer calls related to collections and troubleshooting.
- Provided customer service and sales support, including technical assistance.
Sales Representative
AEGIS People Support
12.2013 - 03.2014
- Assisted U.S. customers with hotel reservations.
- Helped customers find nearby, affordable accommodations to meet their needs in real time.
Education
Undergraduate - Information And Communications Technology
International Electronics And Technical Institute
Imus, Province Of Cavite, Philippines 05.2001 -
High School Diploma -
Imus National High School
Bucandala, Imus, Province Of Cavite, Philippines 05.2001 -
Skills
Customer Support
Accomplishments
- Elite Award Recipient
- One of the Top Performers in multiple companies
- Cross-trained in various departments
Cooking
I enjoy cooking and have a knack for recreating dishes by watching videos or following written instructions. I'm quick to grasp the techniques and ingredients required, allowing me to replicate meals with accuracy. Whether it's a simple recipe or something more complex, I love the challenge of trying new dishes and expanding my culinary skills. Learning new cuisines and experimenting with different flavors is something I find really fulfilling, and I’m always eager to add more recipes to my repertoire.
Timeline
Fan Support Representative
Merchbar (DropShipping)
09.2021 - Current
Customer Service Representative II
TaskUs, Inc.
09.2018 - 01.2021
Customer Service Representative II
Convergys, Inc.
02.2016 - 06.2018
Customer Service Representative
IQOR
11.2014 - 08.2015
Sales Representative
AEGIS People Support
12.2013 - 03.2014
Undergraduate - Information And Communications Technology
International Electronics And Technical Institute
05.2001 -
High School Diploma -
Imus National High School
05.2001 -
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