Shem San Pedro
Product Owner | Business Analyst
Summary
Professional with strong background in managing product lifecycles and driving project success. Skilled in agile methodologies, stakeholder management, and roadmap development. Focused on team collaboration, adapting to changing needs, and delivering tangible results. Known for clear communication, strategic planning, and problem-solving abilities.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Product Owner
Cloudstaff
10.2022 - Current
- Accountable for maximizing the value of the product resulting from the work of the Scrum Team
- Serves as the liaison between multiple areas of an organization
- Communicates with business stakeholders and collaborates closely with Scrum teams to keep all areas of the business informed on a project's development
- Developing and explicitly communicating the Product Goal; Creating and clearly communicating Product Backlog items; Ordering Product Backlog items; and, Ensuring that the Product Backlog is transparent, visible, and understood
Business Analyst II
Cloudstaff
08.2021 - 09.2022
- Work with stakeholders to design the roadmap and measure production values ensuring cost-efficient processes
- Interact with the customer to analyze their need and find solutions
- Creates user stories with relevant acceptance criteria
- Leads a team through a project using Agile project management techniques
- Facilitates all the communication and collaboration between leadership and team players to ensure a successful outcome
System Support Officer
Midori Clark Hotel and Casino
11.2018 - 08.2021
- Responsible for providing support in all aspects of the operational use of casino management systems (Bally, WDTS, etc), training, and Solving issues & concerns for end users
- During covid19 pandemic, act as a liaison in contract negotiation by reducing maintenance fees up to 50% and finalizing all business system-related pending contracts
- Assist in inventory mgmt by ensuring casino hardware availability via monitoring, support, and stock ordering
Casino Business Analyst
Midori Clark Hotel and Casino
02.2016 - 10.2018
- Responsible for bridging the gap between IT and the business using data analytics to assess processes, determine requirements for changes/improvement and deliver data-driven recommendations and reports to executives and stakeholders
- Created and maintained documentation of all user's standard operation procedures using the casino systems
- Ensure business system security by establishing role accountability and monitoring of user access level rights
- Project POC for Food and Beverage Point of Sale system to automate order and approval process which improves validation of customer points, audit reportings and food order taking automating process from 15 mins to 5mins
- Project POC for 2 CMS different CMS Integration which eliminate duplicate rating processes
Software Engineer Analyst
Accenture
12.2014 - 10.2015
- Configuration Management - Support Non Production & Production deployments, maintenance and upgrades and providing regular update status to stakeholders
Associate Software Engineer
Accenture
04.2013 - 11.2014
- Concerned with developing & maintaining software systems that behave reliably and efficiently, are affordable to develop and maintain, and satisfy all the requirements that clients defined
- (DevOps)
- Develop an automated job using Unix KSH Scripting that will prevent job process delay when the specific job unable to deliver the required data on the given time
- This speed up the jobs processing up to 60 mins
- Mapped & translate old application program (Monk programming language) to a readable reference that will help the business to transfer their app processes into the newer & efficient technology
ICT System Engineer
Unilox Industrial Corporation
09.2011 - 03.2012
- Monitor server stability by checking system logs and service status, Maintain User workstation both hardware and system and Perform weekly monthly server backups, and monitor automated server to workstation sync
Education
Bachelor's degree - Information Technology
AMA University
01.2007 - 01.2011
Skills
- Product Vision
- Continuous Improvement
- Agile methodology
- User story creation
- Roadmap development'
- Problem-solving
- Product backlog management
- Stakeholder relationship management
- Business analysis
- Feature prioritization
Websites
Certification
Agile Product Owner Role Foundations
Timeline
Professional Scrum Product owner 1
07-2023
Agile Product Owner Role Foundations
01-2023
Product Owner
Cloudstaff
10.2022 - Current
Business Analyst II
Cloudstaff
08.2021 - 09.2022
Business Analysis Foundations
09-2020
Requirements Elicitation and Analysis
09-2020
System Support Officer
Midori Clark Hotel and Casino
11.2018 - 08.2021
Casino Business Analyst
Midori Clark Hotel and Casino
02.2016 - 10.2018
Software Engineer Analyst
Accenture
12.2014 - 10.2015
Associate Software Engineer
Accenture
04.2013 - 11.2014
ICT System Engineer
Unilox Industrial Corporation
09.2011 - 03.2012
Bachelor's degree - Information Technology
AMA University
01.2007 - 01.2011
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