SHELLIE ANN ARROYO
Bulacan
Summary
Experienced in inventory management and data analysis, with a strong foundation in accounting and customer service. Proven ability to improve inventory efficiency, manage logistics, and enhance customer satisfaction. Skilled in financial operations, and adept at leveraging data to drive decision-making and cost reduction. Excels in fast-paced environments, demonstrating a unique blend of analytical and interpersonal skills.
Overview
8
8
years of professional experience
Work History
INVENTORY MANAGEMENT & DATA ANALYST
BTS SRL
07.2023 - Current
- Inventory Management: Download and analyze restock reports from Amazon Seller Central and Sellerboard to determine inventory needs
- Coordinate with suppliers for product preparation
- Logistics: Find cost-effective fulfillment centers using Shipment Maker Pro
- Prepare and send FBA labels
- Freight and Shipping: Request and negotiate quotes with forwarders
- Confirm shipments, check measurements, and update tracking
- Financial Transactions: Create payment Excel sheets for suppliers
- Review and process QC and forwarder invoices
- Shipment Monitoring: Monitor and update tracking for shipments
- Discrepancy Management: Open cases for shipment discrepancies
- Initiate reimbursement requests for lost goods
- Manage Price Discounts (previously Prime-Exclusive Discounts)
CUSTOMER SERVICE SPECIALIST
BTS SRL
10.2022 - 06.2023
- Customer Engagement and Support: Monitor Amazon Brand Dashboard, contact customers with negative reviews, handle emails/inquiries, assist customers with orders.
- Refund and Replacement Processing: Process customer refunds, ensure replacement/free product fulfillment for customer support.
- Deals Management: Create and oversee Lighting, and Best Deals for increased sales and visibility.
- Performance Monitoring and Compliance: Check Bindwise Alerts, report competitors' violations, and prepare Letters of Compliance and Letters of Appeal as required.
- Feedback Management: Open cases, request removal of negative seller feedback, address customer concerns.
- Organization and Coordination: Schedule deals on Google Calendar, record customer suggestions, prepare Top Deals templates, handle reimbursement cases.
- Keyword Research: Conduct keyword searches using tools like Datadive to optimize product listings (short-term task).
INTERNAL ACCOUNTANT
Le Vernici Italia, Inc.
08.2018 - 06.2022
- Managed financial operations, ensuring accurate and timely reporting of accounts receivable and expenses.
- Oversaw vendor management and compliance documentation, maintaining adherence to regulatory standards.
- Administered payroll and employee management processes, ensuring precise and timely compensation.
ACCOUNTING STAFF
Sweet Dynamics Corporation
01.2017 - 05.2018
- Managed financial operations using QuickBooks, including invoicing, bill encoding, 2307 form preparation, payables filing, check issuance, and supplier payments.
- Oversaw accounts receivable processes, including collections follow-up, overdue account monitoring, Statement of Account preparation, and cash transaction documentation.
- Handled bank transactions by verifying deposits, reconciling payments, and maintaining accurate financial records.
Education
TESDA Bookkeeping NCIII -
Mission School of St. Martin
01.2021
Bachelor of Science - Accounting Technology
University of the East - Caloocan
Caloocan01.2016
Bachelor of Science - Secondary Education
Philippine Normal University
01.2013
Skills
- Inventory Management
- Freight Management
- Logistics
- Order Processing
- Customer Engagement
- Financial Reporting
- SOP creation
- Timely Follow-Up
Timeline
INVENTORY MANAGEMENT & DATA ANALYST
BTS SRL
07.2023 - Current
CUSTOMER SERVICE SPECIALIST
BTS SRL
10.2022 - 06.2023
INTERNAL ACCOUNTANT
Le Vernici Italia, Inc.
08.2018 - 06.2022
ACCOUNTING STAFF
Sweet Dynamics Corporation
01.2017 - 05.2018
TESDA Bookkeeping NCIII -
Mission School of St. Martin
Bachelor of Science - Accounting Technology
University of the East - Caloocan
Bachelor of Science - Secondary Education
Philippine Normal University
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