Shelley Grace Andal De Los Santos
Customer Service Representative
Lipa City
Summary
Professional with strong background in customer support, ready to excel in email communication. Known for resolving issues efficiently, ensuring customer satisfaction, and adapting to changing needs. Skilled in written communication, problem-solving, and collaboration. Dependable team player focused on achieving results.
Overview
17
17
years of professional experience
Work History
Email Support Representative (Subject Matter Expert)
HelloConnect Inc.
02.2022 - Current
- Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
- Assisted customers with product troubleshooting and provided relevant solutions to ensure their needs were met.
- Assisted in reducing response times by creating pre-written responses for frequently asked questions from customers.
- Managed a high volume of emails daily, prioritizing tasks to maintain productivity and efficiency.
- Enhanced customer satisfaction by promptly addressing and resolving email inquiries.
- Streamlined response times for efficient email support, improving overall customer experience.
Email Support Representative
RESOLVED CX
02.2021 - 12.2021
- Managed and responded to team-leading volume of support tickets and chats submitted via email and through support portal.
- Managed a high volume of emails daily, prioritizing tasks to maintain productivity and efficiency.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
RESULTSCX
06.2018 - 01.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
ALORICA
01.2018 - 06.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Store Coordinator
KJA SUMMIT FOOD CORP
09.2016 - 07.2017
- Increased repeat business through the development of strong relationships with customers based on trust and excellent service.
- Maximized profits with strategic pricing adjustments based on market trends and competitor analysis.
- Assisted in inventory management by conducting regular audits, maintaining accurate records, and ensuring adequate stock levels.
CASHIER/SERVER
BELL PIATTO CAFE AND BISTRO
06.2010 - 07.2011
- GREET CUSTOMERS AS THEY ARRIVE AND PROVIDE COMFORTABLE SEATING
- SUGGEST FOOD THAT MATCHES WHAT THEY LIKE TO EAT PROVIDE EXCELLENT SERVICE THAT KEEPS THEM SMILING UNTIL THEY LEAVE
Store Coordinator
ACE PROMOTION AND MARKETING CO.
10.2008 - 02.2009
- Company Overview: NESTLE ICE CREAM
- RESPONSIBLE FOR SALES, AND DEALING WITH CUSTOMER COMPLAINTS
- RESPONSIBLE FOR THE CORRECT DISPLAY AND REPLENISHMENT OF PRODUCTS
- NESTLE ICE CREAM
Education
Primary -
Sta. Cruz Elementary School
San Miguel, LeyteSecondary - 1st year High School
Pinagtongulan Integrated National High School
Secondary - 2nd year to 4th year High School
ALS (Alternative Learning System)
Skills
Chat Support
undefinedPersonal Information
- Age: 34
- Date of Birth: 11/29/90
- Gender: Female
- Nationality: Filipino
- Marital Status: Single
- Religion: Born Again Christian
Timeline
Email Support Representative (Subject Matter Expert)
HelloConnect Inc.
02.2022 - Current
Email Support Representative
RESOLVED CX
02.2021 - 12.2021
Customer Service Representative
RESULTSCX
06.2018 - 01.2021
Customer Service Representative
ALORICA
01.2018 - 06.2018
Store Coordinator
KJA SUMMIT FOOD CORP
09.2016 - 07.2017
CASHIER/SERVER
BELL PIATTO CAFE AND BISTRO
06.2010 - 07.2011
Store Coordinator
ACE PROMOTION AND MARKETING CO.
10.2008 - 02.2009
Secondary - 1st year High School
Pinagtongulan Integrated National High School
Secondary - 2nd year to 4th year High School
ALS (Alternative Learning System)
Primary -
Sta. Cruz Elementary School
Similar Profiles
Marie Gaelle SambaMarie Gaelle Samba
Customer Care Specialist Canada French at HelloConnectCustomer Care Specialist Canada French at HelloConnect
LENY EMMANUEL AMOUDOLENY EMMANUEL AMOUDO
Customer Care Specialist at HelloConnect IncCustomer Care Specialist at HelloConnect Inc
Dustin Keith CabreraDustin Keith Cabrera
Customer Service Representative at Alorica LipaCustomer Service Representative at Alorica Lipa