Hi, I’m
SHELLA MAY OLETA
Biñan Laguna
Summary
- Industrious Production Worker proficient in assembly line work. Effective at keeping areas clean and neat to avoid delays. Bringing 3+ years of related experience in basic maintenance tasks, equipment operation and inspection abilities,
- Experienced Assembly and Machine Operator with over years of experience. Excellent reputation for resolving problems and improving customer satisfaction, Reliable production professional ready to apply abilities and contribute to company success.
Overview
4
years of professional experience
1
Certification
Work History
FUJIFILM OPTICS PHILIPPINES , CALAMBA LAGUNA
Assembly Production Operator
07.2020 - 06.2021
Job overview
- Assembled components with minimal supervision, exceeding expected project
- Conducted quality assurance inspections on finished components and identified issues.
- Completed durable assemblies and subassemblies with hand and power tools.
- Disassembled, reassembled and corrected changeover.
- Checked position and alignment of each component to prevent errors and minimize materials waste.
- Inspected and tested components, assemblies and power tools for proper functionality.
- Removed rough spots to enhance parts alignment and improve finishes.
- Recognized and reported defective material and equipment to shift supervisor.
- Planned and paced work efficiently in order to meet daily, weekly, project or production goals.
ON SEMICONDUCTOR PHILIPPINES , CARMONA CAVITE
PRODUCTION OPERATOR QA INSPECTION
02.2015 - 01.2016
Job overview
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend,
- Maintained excellent attendance record, consistently arriving to work on time.
- Test a certain percentage of all products based on industry standards
- Report problems or concerns to senior management immediately
- Provide training and support to QA team
NXP SEMICONDUCTORS PHILIPPINES , CABUYAO LAGUNA
Production Machine Operator
03.2011 - 08.2012
Job overview
- Helped with change-overs and set up to assist with job preparation and production functions.
- Operated machining equipment safely with team of operators.
- Monitored machine operation for compliance with policies, procedures and processes.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Followed tooling instructions and product specifications to determine and implement operational sequences.
- Tended operating machinery to identify equipment malfunctions and locate sources of product defects.
- Established parameters for each job to attain high scores on production test.
- Maintained quality of product by checking labels, packaging and other factors.
VALOR GLOBAL , BIÑAN LAGUNA
Call Center Customer Service Specialist
09.2022 - Current
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
TELUS INTERNATIONAL PHILIPPINES , MCKINLEY WEST TAGUIG CITY
Customer Service Assistant
02.2022 - 03.2022
Job overview
- Managed 100+ incoming calls each day with utmost professionalism and knowledgeable service.
- Processed Credit Card payments and adjusted customer accounts to maintain current system data.
- Increased profits by 100% through effectively maintaining relationships with clients and ensuring high-quality customer service.
IBEX GLOBAL PHILIPPINES , SHAW BOULEVARD MANDALUYONG CITY
Customer Service Representative
08.2021 - 12.2021
Job overview
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating
Education
LA CONSOLACION COLLEGE , BIÑAN LAGUNA
ASSOCIATED COMPUTER TECHNOLOGY
06.2008
University Overview
- Professional development completed in Program Language c++ Java MySQL
Skills
- Quality Control Standards
- Computer Proficiency
- Visual Inspector
- Machinery Assembly
- Quality Assurance and Control
- Product Assembly
- Checking Product Quality
- Visual Inspections
- Machinery Operation
Certification
- CPR Training - Red Cross Philippines
- Basic Life Support - Red Cross Philippines
- National Certificate in Caregiver NC II
- Massage Therapy NC II
Timeline
Call Center Customer Service Specialist
VALOR GLOBAL
09.2022 - Current
Customer Service Assistant
TELUS INTERNATIONAL PHILIPPINES
02.2022 - 03.2022
Customer Service Representative
IBEX GLOBAL PHILIPPINES
08.2021 - 12.2021
Assembly Production Operator
FUJIFILM OPTICS PHILIPPINES
07.2020 - 06.2021
PRODUCTION OPERATOR QA INSPECTION
ON SEMICONDUCTOR PHILIPPINES
02.2015 - 01.2016
Production Machine Operator
NXP SEMICONDUCTORS PHILIPPINES
03.2011 - 08.2012
LA CONSOLACION COLLEGE
ASSOCIATED COMPUTER TECHNOLOGY
- CPR Training - Red Cross Philippines
- Basic Life Support - Red Cross Philippines
- National Certificate in Caregiver NC II
- Massage Therapy NC II
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