Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
INTERESTS
AWARDS
Generic

Shella Mae Jumao-as

Cebu City

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Dispatch - Sub Contractor

Broadband Construction Services Inc.
05.2023 - Current
  • Coordinated dispatch operations to ensure timely delivery and efficient route management.
  • Collaborated with field service technician to address issues and ensure adherence to safety regulations.
  • Developed and implemented process improvements that increased response times for service requests.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, and routing.

Technical Support Engineer

CTC BPO Inc.
07.2014 - Current
  • Customer Service - Dispatcher (2014-2017)
  • Conducted routine maintenance on machinery, enhancing reliability and extending equipment lifespan.
  • Managed HSIA and Telco support (2017-2019)
  • Diagnosed network connectivity problems, implementing effective solutions to restore service quickly.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
  • Managed Service Delivery Team (2019-present)
  • Coordinated service delivery processes to enhance operational efficiency and customer satisfaction.
  • Managed communication between clients and service teams, ensuring alignment on project objectives and timelines.
  • Developed and maintained service level agreements (SLAs) to optimize performance and accountability.
  • Analyzed client feedback to identify areas for enhancement in service offerings and execution strategies.
  • Trained new staff on best practices in service coordination, fostering a collaborative team environment.
  • Developed strong relationships with clients and vendors, resulting in improved service satisfaction levels.

Education

Bachelor of Tourism Management -

Cebu Normal University
03.2014

Skills

  • Teamwork
  • Decision Making
  • Leadership
  • Communication Skills
  • Interpersonal Skills
  • Attention to detail
  • Customer service
  • Time management

Certification

  • EQ Workshop (04/2018)
  • Career Development (09/2014)
  • Starting on the Right Foot: Attitude, Personality and Credentials and Preparing for Virtual Intercultural Workplace (02/2012)
  • Championing R.A.C.E: Public Service Excellence at Full Speed (09/2011)
  • The Role of the Hospitality Worker in a Dynamic Workplace and Tourism’s Natural Resources, Cebu’s Pride (09/2010)

LANGUAGES

English - Full Professional Proficiency
Tagalog - Professional Working Proficiency

Timeline

Dispatch - Sub Contractor

Broadband Construction Services Inc.
05.2023 - Current

Technical Support Engineer

CTC BPO Inc.
07.2014 - Current

Bachelor of Tourism Management -

Cebu Normal University

INTERESTS

design, networking, video games, basic calligraphy

AWARDS

Top QIS (Quality Information System) Scorer (04/2020) - CTC BPO Inc, Top Call Drills (02/2020) - CTC BPO Inc., Top agent of the month - March (04/2017), 100% Quality Assessment (06/2019) - CTC BPO Inc.
Shella Mae Jumao-as