Shekinah Norriene Solidum
Perez
Pandacan
Summary
An accomplished English Language Studies graduate with an outstanding academic record. With proven history of improving effectiveness of workplace communication and coordination. Possesses exceptional interpersonal skills, honed through office assistance roles and resourceful worker offering expertise as customer experience agent. Dependable and quick-learning team player with effective communication and organization skills.
Overview
5
5
years of professional experience
12
12
years of post-secondary education
Work History
Office Assistant
Colle Of Arts And Science, WVSU
Iloilo
10.2022 - 12.2023
- Completed clerical tasks such as filing, copying, and distributing mail.
- Delivered clerical support by handling range of routine and special requirements.
- Prepared and edited documents to produce precise, accurate and professional communication.
Customer Experience Agent
Alorica PH
Makati
08.2023 - 10.2023
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Adhered to established customer satisfaction strategies to support swift issue resolution.
- Cooperated closely with other departments to support achievement of customer experience outcomes.
- Managed over 100 customer calls per day.' or, "Increased sales by 10%".
Human Resource Assistant
PhilHealth Region VI
Iloilo
02.2023 - 05.2023
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Organized new employee orientation schedules for new hires.
- Answered and redirected incoming phone calls for office
ESL Tutor
Candytalk Company
Seoul
01.2021 - 01.2023
- Worked with students in-person and via online classroom technology.
- Assigned sight words and extended vocabulary using phonetic instruction.
- Assessed student proficiency and designed lesson plans to target weak areas.
- Issued reports updating students, parents and teachers on student progress.
Customer Service Representative
IXL Solutions Ph
Iloilo
02.2019 - 03.2019
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
Education
General Academic Strand
Maloco National High School
Maloco, Ibajay, Aklan 04.2016 - 07.2019
Junior High School
Maloco National High School
Maloco, Ibajay, Aklan 03.2013 - 06.2016
Bachelor of Arts - English Language Studies, Arts and Sciences
West Visayas State University - La
01.2019 - 04.2023
Maloco Elementary School
Maloco, Ibajay, Aklan 06.2011 - 07.2012
Skills
Interpersonal Communication
Attention to Detail
Dependable and Responsible
Complaint resolution
Verbal and written communication
Flexible and Adaptable
Multitasking Abilities
Timeline
Customer Experience Agent
Alorica PH
08.2023 - 10.2023
Human Resource Assistant
PhilHealth Region VI
02.2023 - 05.2023
Office Assistant
Colle Of Arts And Science, WVSU
10.2022 - 12.2023
ESL Tutor
Candytalk Company
01.2021 - 01.2023
Customer Service Representative
IXL Solutions Ph
02.2019 - 03.2019
Bachelor of Arts - English Language Studies, Arts and Sciences
West Visayas State University - La
01.2019 - 04.2023
General Academic Strand
Maloco National High School
04.2016 - 07.2019
Junior High School
Maloco National High School
03.2013 - 06.2016
Maloco Elementary School
06.2011 - 07.2012