Shekinah Norriene Solidum
Perez
Pandacan
Summary
An accomplished English Language Studies graduate with an outstanding academic record. With proven history of improving effectiveness of workplace communication and coordination. Possesses exceptional interpersonal skills, honed through office assistance roles and resourceful worker offering expertise as customer experience agent. Dependable and quick-learning team player with effective communication and organization skills.
Overview
5
5
years of professional experience
12
12
years of post-secondary education
Work History
Office Assistant
Colle Of Arts And Science, WVSU
Iloilo
2022.10 - 2023.12
- Completed clerical tasks such as filing, copying, and distributing mail.
- Delivered clerical support by handling range of routine and special requirements.
- Prepared and edited documents to produce precise, accurate and professional communication.
Customer Experience Agent
Alorica PH
Makati
2023.08 - 2023.10
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Adhered to established customer satisfaction strategies to support swift issue resolution.
- Cooperated closely with other departments to support achievement of customer experience outcomes.
- Managed over 100 customer calls per day.' or, "Increased sales by 10%".
Human Resource Assistant
PhilHealth Region VI
Iloilo
2023.02 - 2023.05
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Organized new employee orientation schedules for new hires.
- Answered and redirected incoming phone calls for office
ESL Tutor
Candytalk Company
Seoul
2021.01 - 2023.01
- Worked with students in-person and via online classroom technology.
- Assigned sight words and extended vocabulary using phonetic instruction.
- Assessed student proficiency and designed lesson plans to target weak areas.
- Issued reports updating students, parents and teachers on student progress.
Customer Service Representative
IXL Solutions Ph
Iloilo
2019.02 - 2019.03
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
Education
General Academic Strand
Maloco National High School
Maloco, Ibajay, Aklan 2016.04 - 2019.07
Junior High School
Maloco National High School
Maloco, Ibajay, Aklan 2013.03 - 2016.06
Bachelor of Arts - English Language Studies, Arts and Sciences
West Visayas State University - La
2019.01 - 2023.04
Maloco Elementary School
Maloco, Ibajay, Aklan 2011.06 - 2012.07
Skills
Interpersonal Communication
undefinedTimeline
Customer Experience Agent
Alorica PH
2023.08 - 2023.10
Human Resource Assistant
PhilHealth Region VI
2023.02 - 2023.05
Office Assistant
Colle Of Arts And Science, WVSU
2022.10 - 2023.12
ESL Tutor
Candytalk Company
2021.01 - 2023.01
Customer Service Representative
IXL Solutions Ph
2019.02 - 2019.03
Bachelor of Arts - English Language Studies, Arts and Sciences
West Visayas State University - La
2019.01 - 2023.04
General Academic Strand
Maloco National High School
2016.04 - 2019.07
Junior High School
Maloco National High School
2013.03 - 2016.06
Maloco Elementary School
2011.06 - 2012.07
Similar Profiles
Marlena MaldonadoMarlena Maldonado
Assistant Group Leader at Children's Arts & Science WorkshopsAssistant Group Leader at Children's Arts & Science Workshops
Tyler WalkerTyler Walker
Lab Assistant at Chem. Lab WVSULab Assistant at Chem. Lab WVSU
Paakhi KaraniPaakhi Karani
Class Representative at SIES (Nerul) College of Arts, Science and CommerceClass Representative at SIES (Nerul) College of Arts, Science and Commerce