Summary
Overview
Work History
Education
Skills
Timeline
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Shekinah Soldevilla

Shekinah Soldevilla

Customer Service (Sales) Representative
Cagayan De Oro City,MSR

Summary

Professional Singer

Dynamic professional with a proven track record as a Professional Singer and Sales Agent at Magic Kids Supply Corp. Skilled in emotional expression and upselling, I excelled in enhancing audience engagement and achieving top sales performance. My strong stage presence and problem-solving abilities fostered lasting relationships, driving repeat bookings and customer satisfaction.


Customer Service Sales Representative

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

18
18
years of professional experience

Work History

Professional Singer

Freelance
06.2007 - Current
  • Performed a wide range of musical genres, enhancing audience engagement at diverse events.
  • Collaborated with musicians and producers to create innovative arrangements for live performances.
  • Adapted swiftly to different performance environments, ensuring high energy and professionalism throughout.
  • Executed advanced vocal techniques that significantly improved sound quality during rehearsals and shows.
  • Established strong relationships with venue managers, facilitating seamless coordination for successful events.
  • Received enthusiastic feedback from audiences, contributing to a growing reputation in the local music scene.
  • Engaged in ongoing learning of new songs and styles, increasing versatility as a performer.
  • Mentored aspiring singers, sharing insights on vocal techniques and industry knowledge for career growth.

Sales Agent

Magic Kids Supply Corp.
01.2025 - 05.2025
  • Guided customers in choosing age-appropriate toys, significantly enhancing overall shopping experience.
  • Executed sales transactions with precision, ensuring accuracy and meticulous attention to detail.
  • Collaborated with colleagues to create engaging promotional displays, effectively increasing product visibility.

Customer Care Representative

Leverage Medical Reps
11.2024 - 01.2025
  • Resolved inquiries using effective communication and extensive product knowledge.
  • Managed order processing to ensure timely service delivery.
  • Collaborated with sales teams to enhance service offerings through client feedback.
  • Utilized CRM software for accurate documentation of customer interactions.
  • Conducted follow-ups to maintain high satisfaction and retention rates.
  • Maintained industry trend knowledge to provide informed client recommendations.
  • Organized training sessions to enhance team product knowledge.
  • Cultivated relationships with vendors and suppliers for exceptional service.

Call Center Sales Representative

Teleperformance Inc
05.2021 - 07.2023
  • Conducted outbound sales calls, achieving monthly targets.
  • Utilized CRM to track customer interactions and manage leads.
  • Provided product information and addressed inquiries to enhance satisfaction.
  • Trained new team members on sales techniques and company policies.
  • Implemented strategies to improve call conversion rates through communication skills.
  • Maintained product knowledge to deliver accurate information during calls.
  • Boosted revenue by identifying up-selling opportunities during interactions.
  • Managed escalated calls professionally, resolving complex issues effectively.

Education

Bachelor of Science - Hotel, Resort And Restaurant Management

Southern Philippines College
Julio Pacana Street, Cagayan De Oro City, 9000 Mis
10-2018

Skills

    Professional Singer

  • Emotional expression
  • Music theory
  • Stage presence
  • Breath support
  • Vocal health maintenance
  • Tone quality
  • Lyric memorization
  • Recording studio experience
  • Stage performance
  • Choir performances
  • Confidence
  • Solo performances

    Customer Service Sales Representative

  • Problem-solving
  • Product knowledge
  • Call center experience
  • Customer complaint resolution
  • Data entry
  • Incoming call management
  • Customer needs assessment
  • Shipping coordination
  • Account management
  • Relationship building
  • Upselling
  • Salesforce proficiency

Timeline

Sales Agent

Magic Kids Supply Corp.
01.2025 - 05.2025

Customer Care Representative

Leverage Medical Reps
11.2024 - 01.2025

Call Center Sales Representative

Teleperformance Inc
05.2021 - 07.2023

Professional Singer

Freelance
06.2007 - Current

Bachelor of Science - Hotel, Resort And Restaurant Management

Southern Philippines College

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Shekinah SoldevillaCustomer Service (Sales) Representative