Shekinah Bautista
L3 Senior Analyst - Claims Validator
Makati
Summary
Senior Analyst with 3 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new processes. Knowledgeable innovator known for recommending new process improvement to enhance existing systems and introduce new systems.
Overview
10
10
years of professional experience
Work History
L3 Senior Analyst - Claims Validator
Shopee Philippines - Shopee Xpress Inc.
08.2023 - Current
- Conducting thorough investigations and verifying every document and piece of evidence submitted by Sorting Centers, Distribution Centers, and local hubs, enabling decisions to charge correctly accountable person or hub in every discrepancy in courier (Damaged items, missing items, non-receipt of items, overcharging of riders, etc.)
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Optimized core processes to improve business performance and operational agility.
Senior Analyst
Shopee Philippines - Shopee Xpress Inc.
05.2021 - Current
- Assist buyers with real-time logistics issues via call and email
- Directly coordinating the delivery with the hubs, and investigating claims, refunds, and escalated cases.
- Part of seller escalation, managing delivery issues, opt-out issues, claims of seller, and investigating of Return to Ship products.
- Developed and maintained data warehouses and data marts to support business operations.
- Developed dashboard and reporting tools to track business performance metrics.
Travel Technology Support Specialist
Penbrothers
03.2017 - 02.2020
- Assisting corporate travels for US companies such as Uber, Sonos, Quora etc
- Managing travels including flights, accommodation, and transportation
- Researching the best recommendations that are suitable for the clients request.
- Documented support interactions for future reference.
- Created user accounts and assigned permissions.
Registrar Assistant
Far Eastern University
03.2015 - 09.2015
- Assisting students, parents, professors and alumni in every information, requests or requirements they needed
- Organizing files and documents such as Transcript of Record, diploma, certifications and many more
- Editing old documents to make sure they have the accurate details.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
Citiphone Officer
Citibank N.A
06.2014 - 02.2015
- Wrote detailed narrative reports for use in investigations.
- Conducted account surveillance to detect suspicious activity.
- Assisting Citibank Philippines based credit card clients received via phone.
- Overseeing and managing customer accounts, ensuring accurate transaction processing, and maintaining financial records. Bank transactions like, balance and payables, transaction breakdowns, services and cases payment transfers, information updates, disputes ), Sales and promotions and more.
Education
Bachelor of Arts - Major in Mass Communication
Far Eastern University
Morayta, Manila 04.2001 -
Skills
Overseeing department processes especially for agency claims dispute
Verbal and Written Communication both in English and Filipino
Record Preparation both written and verbal
Office Administration: Documentation and Reporting by using Microsoft Office Tools and Google Application
Human Resources Support: Customer Service, Last Mile Analyst and Claims Validator
Training And Certificates
- 05/18/2021 - Cybersecurity and Data Security.
- 08/08/2022 - Effective Email Communication.
- 05/01/2023 - Good Product and Service Experiences.
- 06/28/2023 - Phishing Prevention.
- 02/27/2023 - Building Resilience Amidst Change.
- 09/04/2023 - Upholding Business Integrity.
- 01/01/2024 - Outstanding Performance in Quality.
References
Rodolofo Bulawan Jr. Team Lead Shopee Philippines - Shopee Xpress Inc., +63 915-951-9877 rodolfo.bulawan@shopee.com
Marinella A. Holgado Programme Assistant IOM + 63 935-428-1406 ella.holgado06@gmail.com
Bryan Billones Senior Analyst - Seller Escalation PIC +63 960-302-1975 bryan.billones@shopee.com
Timeline
L3 Senior Analyst - Claims Validator
Shopee Philippines - Shopee Xpress Inc.
08.2023 - Current
Senior Analyst
Shopee Philippines - Shopee Xpress Inc.
05.2021 - Current
Travel Technology Support Specialist
Penbrothers
03.2017 - 02.2020
Registrar Assistant
Far Eastern University
03.2015 - 09.2015
Citiphone Officer
Citibank N.A
06.2014 - 02.2015
Bachelor of Arts - Major in Mass Communication
Far Eastern University
04.2001 -