Summary
Overview
Work History
Education
Skills
Core Competencies
Timeline
Generic
SHEILA MAE T. LEOPOLDO

SHEILA MAE T. LEOPOLDO

Davao City

Summary

Detail-oriented and highly motivated Information Technology professional with over 10 years of experience in customer relations, data encoding, and technical support. Proven ability to handle complex tasks with minimal supervision, leveraging technical expertise to improve operational efficiency. Committed to delivering superior service and maintaining high standards of data integrity.

Overview

13
13
years of professional experience

Work History

Customer Service Agent

ResolvedCx
03.2022 - 01.2026
  • Managed high-volume customer inquiries via multiple channels, ensuring timely and accurate resolutions.
  • Utilized technical knowledge to troubleshoot user issues and guide clients through software processes.
  • Maintained detailed records of customer interactions and updated internal databases with precision.

Senior Associate

VXI Global Holdings BV
08.2020 - 12.2021
  • Provided high-level support for complex accounts, consistently meeting or exceeding performance KPIs.
  • Mentored junior associates on best practices for communication and technical workflow.

Data Encoder

San Miguel Mills, Inc. / Kambal Pandesal
05.2018 - 07.2019
  • Ensured 100% accuracy in digitizing inventory records and financial transactions.
  • Performed regular data audits to maintain the integrity of the company’s management system.

Account Associate

VXI Global Holdings BV
09.2013 - 07.2017
  • Resolved customer concerns regarding billing and service connectivity.
  • Consistently recognized for Superior Attention to Detail in documentation and account management.

Consultant

Sutherland Global Services
12.2012 - 06.2013
  • Offered front-line support and consultancy for international clients, focusing on efficient problem-solving.

Education

Bachelor of Science - Information Technology

Holy Cross of Davao College
01.2012

Skills

  • Database Management
  • Data Entry & Validation
  • IT Troubleshooting
  • Conflict Resolution
  • Team Collaboration
  • Time Management
  • Critical Thinking

Core Competencies

Database Management, Data Entry & Validation, IT Troubleshooting, Fluent in English & Tagalog (Oral/Written), Conflict Resolution, Team Collaboration, Time Management, Critical Thinking

Timeline

Customer Service Agent

ResolvedCx
03.2022 - 01.2026

Senior Associate

VXI Global Holdings BV
08.2020 - 12.2021

Data Encoder

San Miguel Mills, Inc. / Kambal Pandesal
05.2018 - 07.2019

Account Associate

VXI Global Holdings BV
09.2013 - 07.2017

Consultant

Sutherland Global Services
12.2012 - 06.2013

Bachelor of Science - Information Technology

Holy Cross of Davao College
SHEILA MAE T. LEOPOLDO