Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
BusinessAnalyst
SHEILA MAE HEYRES

SHEILA MAE HEYRES

Iloilo

Summary

Motivated and experienced professional seeking a position with a stable and profitable organization. Eager to contribute relevant experience in the hospitality industry and customer-related service to maximize organizational success. Committed to personal growth and professional development, aiming to excel in a dynamic work environment that values teamwork and fosters continuous learning.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Restaurant Hostess

Norwegian Cruise Lines
06.2022 - 10.2024

Tier 3 Back Office Agent

FIS Global Solutions Inc
08.2020 - 12.2021

Retail Associate / Spa Receptionist

Movenpick Resort and Spa Boracay
02.2018 - 03.2020

Outlet Receptionist/Cashier

Discovery Shores Boracay
06.2017 - 01.2018

Education

Bachelor of Science - Hospitality Management

Filamer Christian University
Roxas City
01.2017

High School -

Filamer Christian University
Roxas City
01.2013

Elementary -

Calvario Memorial Christian School
Janiuay, Iloilo
01.2009

Skills

  • Proficient in Fidelio System
  • Expertise in Silverware and X Dining
  • Detail-Oriented Organizational Skills
  • Results-Driven Strategic Leadership
  • Proficient Team Engagement
  • Clear and Articulate Speaker and Writer

Certification

• Ayala Young Leaders Congress, Ayala Foundation Incorporation, Makati, Manila, Lima Park Hotel, Batangas, Philippines, 02/06/16 - 02/13/16

• Search for the Top Ten Outstanding Students of Capiz, Hercor College, Brgy. Lawaan, Roxas City, Capiz, 03/09/17 - 03/13/17

• Proficiency in Crisis Management and Human Behavior Training Including Passenger Safety, Far East Maritime Foundation Inc., 04/15/16 - 04/16/16

• Basic Training, Far East Maritime Foundation Inc., 04/01/16 - 04/09/16

• International Service Learning Program, Negros and Panay Islands, Philippines, 06/28/14 - 07/11/14

• Personality Development Training and Business Opportunity Meeting, Smallville 21 Hotel, Smallville, Iloilo City, 02/16/14

Accomplishments

• Top Performing Agent, 04/2021, FIS Global Solutions

• Rank 2 Top Performing Agent, 03/2021, FIS Global Solutions

• Champion 1st Quiz Bowl Competition, 12/19/19, Movenpick Resort and Spa Boracay

• International Service-Learning Awardee, 04/04/16, Filamer Christian University

• Ayala Young Leader, 04/04/16, Filamer Christian University

• Finalist, Batang Capiznon Award, Search for the TOP 10 Outstanding Students of Capiz, 03/31/17, Filamer Christian University

• Leadership Awardee, 04/04/16, Filamer Christian University

Timeline

Restaurant Hostess

Norwegian Cruise Lines
06.2022 - 10.2024

Tier 3 Back Office Agent

FIS Global Solutions Inc
08.2020 - 12.2021

Retail Associate / Spa Receptionist

Movenpick Resort and Spa Boracay
02.2018 - 03.2020

Outlet Receptionist/Cashier

Discovery Shores Boracay
06.2017 - 01.2018

Bachelor of Science - Hospitality Management

Filamer Christian University

High School -

Filamer Christian University

Elementary -

Calvario Memorial Christian School

• Ayala Young Leaders Congress, Ayala Foundation Incorporation, Makati, Manila, Lima Park Hotel, Batangas, Philippines, 02/06/16 - 02/13/16

• Search for the Top Ten Outstanding Students of Capiz, Hercor College, Brgy. Lawaan, Roxas City, Capiz, 03/09/17 - 03/13/17

• Proficiency in Crisis Management and Human Behavior Training Including Passenger Safety, Far East Maritime Foundation Inc., 04/15/16 - 04/16/16

• Basic Training, Far East Maritime Foundation Inc., 04/01/16 - 04/09/16

• International Service Learning Program, Negros and Panay Islands, Philippines, 06/28/14 - 07/11/14

• Personality Development Training and Business Opportunity Meeting, Smallville 21 Hotel, Smallville, Iloilo City, 02/16/14

SHEILA MAE HEYRES