Sheila Mae Bareng
General Trias Cavite
Summary
Dedicated passenger service agent with a wealth of airline and hotel customer care expertise. Interprets flight itineraries and relays weather reports to assist passengers. skilled at operating under pressure with little to no supervision.
Overview
1
1
year of professional experience
Work History
Passenger Service Agent
MacroAsia Airport Services Corporation
01.2023 - Current
- Managed gate and cabin services for each flight.
- Worked with flight crew to establish timeframes surrounding flight and boarding delays.
- Utilized PA system to announce departures, scheduling changes and weather updates.
- Answered questions about ticket, departure and arrival times and expected travel durations.
- Communicated boarding announcements, guiding passenger boarding order by group letter assignment.
Education
Bachelor of Science - Tourism Management
EARIST Manila
Sampaloc, Manila08.2023
Skills
- Customer Service Management
- Reservation Processing
- Boarding Gate Procedures
- Passenger Assistance
- Check-In Processes
- Baggage Handling
- Performance Improvements
- Attention to Detail
- Public Announcements
- Time Management
- Airline Policies
- Ground Operations
- Travel Documentation
Timeline
Passenger Service Agent
MacroAsia Airport Services Corporation
01.2023 - Current
Bachelor of Science - Tourism Management
EARIST Manila
Similar Profiles
Cherry Anne DangcalanCherry Anne Dangcalan
Lead Passenger Service Agent/LC Coordinator at MacroAsia Airport Services CorporationLead Passenger Service Agent/LC Coordinator at MacroAsia Airport Services Corporation
KIMBERLY BARBASAKIMBERLY BARBASA
Lead Passenger Service Agent at Macroasia Airport Services CorporationLead Passenger Service Agent at Macroasia Airport Services Corporation
CHRISTIAN KIMCHRISTIAN KIM
2nd Commis De Cuisine at MacroAsia Sats Inflight Services Corporation2nd Commis De Cuisine at MacroAsia Sats Inflight Services Corporation