Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheila Mae Bareng

General Trias Cavite

Summary

Dedicated passenger service agent with a wealth of airline and hotel customer care expertise. Interprets flight itineraries and relays weather reports to assist passengers. skilled at operating under pressure with little to no supervision.

Overview

1
1
year of professional experience

Work History

Passenger Service Agent

MacroAsia Airport Services Corporation
01.2023 - Current
  • Managed gate and cabin services for each flight.
  • Worked with flight crew to establish timeframes surrounding flight and boarding delays.
  • Utilized PA system to announce departures, scheduling changes and weather updates.
  • Answered questions about ticket, departure and arrival times and expected travel durations.
  • Communicated boarding announcements, guiding passenger boarding order by group letter assignment.

Education

Bachelor of Science - Tourism Management

EARIST Manila
Sampaloc, Manila
08.2023

Skills

  • Customer Service Management
  • Reservation Processing
  • Boarding Gate Procedures
  • Passenger Assistance
  • Check-In Processes
  • Baggage Handling
  • Performance Improvements
  • Attention to Detail
  • Public Announcements
  • Time Management
  • Airline Policies
  • Ground Operations
  • Travel Documentation

Timeline

Passenger Service Agent

MacroAsia Airport Services Corporation
01.2023 - Current

Bachelor of Science - Tourism Management

EARIST Manila

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Sheila Mae Bareng