Overview
Work History
Education
Skills
References
Reason For Switch
Timeline
Generic
Sheila Lee Apog

Sheila Lee Apog

ORMOC CITY

Overview

11
11
years of professional experience

Work History

ESL Teacher

Acadsoc Inc.
Cebu City
08.2020 - 12.2021
  • Involves helping non-native English speakers learn English in order to improve their speaking, listening, reading, and writing skills.

Dental Receptionist

Dentalspa
Quezon City
04.2018 - 05.2019
  • Managing the front desk of a dental office and ensuring smooth communication between patients and dental staff. It is a critical administrative role that supports the overall efficiency of the dental practice.

Customer Relation Management

ABSCBN
Quezon City
06.2011 - 03.2012
  • Company Overview: CRM
  • Strategies, processes, and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle. The goal is to improve customer service relationships, assist in customer retention, and drive sales growth.
  • Virtual Assistant

Education

Metro Polytechnic College
Bagong Silang, Caloocan, Quezon City
01.2006

SouthWestern University
Cebu City

AB - Masscommunication

Far Eastern University
Sampaloc, Manila

Nursing - UnderGrad

University Of Cebu
Banilad, Cebu City

Skills

  • Customer Support
  • Responding to customer inquiries (email, chat, or social media)
  • Managing support tickets
  • Following up with clients or leads
  • Data entry and database management
  • Typing or copying data from one format to another (eg, paper to digital)
  • Entering customer information
  • Inputting sales records, invoices, or receipts
  • Transcribing handwritten notes or scanned documents
  • Updating spreadsheets (eg, Excel or Google Sheets)
  • Designing simple graphics using Canva

References

  • Anne Elizabeth Abreo DMD, Doctor Of Dental Medicine, 09158792734
  • Cary Cabreros, Head Store Manager, 09970766725
  • Reygie-lyn Caballero RDH, Dental Hygienist, 09166770997

Reason For Switch

Switching to a home-based job is a personal decision that can be driven by a variety of practical, professional, or personal reasons. I wanted more flexibility to manage both my professional and personal responsibilities effectively.

Timeline

ESL Teacher

Acadsoc Inc.
08.2020 - 12.2021

Dental Receptionist

Dentalspa
04.2018 - 05.2019

Customer Relation Management

ABSCBN
06.2011 - 03.2012

Metro Polytechnic College

SouthWestern University

AB - Masscommunication

Far Eastern University

Nursing - UnderGrad

University Of Cebu

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Sheila Lee Apog