Computer Loiterate
Sheila Ann Molina
Customer Service Representative
Olongapo City
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
2
2
Languages
Work History
Beauty Consultant
Ever Bilena Olongapo City
03.2016 - Current
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
- Maintained counter and display areas for cleanliness and organization.
- Performed full makeup applications to [Number] clients per week.
- Conducted makeup classes to help students gain in-depth knowledge of various products and uses.
- Demonstrated cosmetic application best practices to achieve desired styles.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Assessed customer hair texture, treatment history and desired outcome to determine services required.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Employed variety of cosmetics to produce fresh looks, enhance facial features and manage skin tone.
- Professionally applied makeup to clients for proms, weddings and special occasions.
- Monitored current trends to understand fashions and better serve customer needs.
- Recommended specific hair and beauty products to meet individual customer needs.
- Recorded notes for future reference about customer preferences and services delivered.
Customer Care Representative
Contiunuum Global
Mandaluyong City
11.2021 - 03.2022
- Created plans and communicated deadlines to complete projects on time.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Conducted research, gathered information from multiple sources and presented results.
- Developed and maintained courteous and effective working relationships.
- Used coordination and planning skills to achieve results according to schedule.
- Participated in team-building activities to enhance working relationships.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Delivered services to customer locations within specific timeframes.
- Maintained energy and enthusiasm in fast-paced environment.
- Prepared variety of different written communications, reports and documents.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
Creative Specialist
The Studio Technologies
Ortigas City
09.2021 - 12.2021
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Led projects and analyzed data to identify opportunities for improvement.
- Worked flexible hours across night, weekend and holiday shifts.
- Used coordination and planning skills to achieve results according to schedule.
- Collaborated with team members to achieve target results.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Handled 100 calls per day to address customer inquiries and concerns.
- Monitored company inventory to keep stock levels and databases updated.
- Increased customer satisfaction by resolving issues.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Resolved problems, improved operations and provided exceptional service.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Prepared variety of different written communications, reports and documents.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Customer Service Representative
Buwelo Exacstar
Olongapo City
05.2021 - 08.2021
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Recommended products to customers, thoroughly explaining details.
- Updated account information to maintain customer records.
- Recorded account information to open new customer accounts.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Responded to customer requests for products, services and company information.
- Collected and analyzed customer information to prepare product or service reports.
- Processed customer adjustments to maintain financial accounts.
- Surpassed sales goals through implementation of effective marketing strategies.
- Trained staff on operating procedures and company services.
- Handled over 80 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Welcomed, greeted and assisted guests in high-traffic store.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Customer Service Representative Seasonal
Inspiro Relia Inc
10.2021 - 03.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Collected and analyzed customer information to prepare product or service reports.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer adjustments to maintain financial accounts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Recorded account information to open new customer accounts.
- Recommended products to customers, thoroughly explaining details.
- Developed and updated databases to handle customer data.
- Responded proactively and positively to rapid change.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Processed 20 invoices each weeks and mailed documentation to clients.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Investigated and resolved customer inquiries and complaints quickly.
- Welcomed, greeted and assisted guests in high-traffic store, generating $[Amount] of dollars in business.
- Trained staff on operating procedures and company services.
Sales Associate
SM Olongapo City
03.2014 - 09.2014
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Maintained records related to sales, returns and inventory availability.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Recommended accessories and complementary purchases to boost revenue.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Increased sales by offering advice on purchases and promoting additional products.
- Processed product returns and assisted customers with other selections.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
- Provided positive first impressions to welcome existing, new and potential customers.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Solved customer challenges by offering relevant products and services.
Sales Associate
Watsons, SM Olongapo
06.2013 - 12.2013
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Maintained records related to sales, returns and inventory availability.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Answered customer questions about sizing, accessories and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Cashier / Smart Jollibee
SBMA / Olongapo City
07.2006 - 08.2009
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Stocked, tagged and displayed merchandise as required.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Reviewed new promotions and monitored price changes.
- Worked flexible schedule and extra shifts to meet business needs.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Addressed customer needs and made product recommendations to increase sales.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Tallied cash drawer at beginning and end of each work shift.
- Mentored new team members on sales software system operation.
- Restocked and organized merchandise in front lanes.
- Processed customer refunds and exchanges according to established guidelines.
- Welcomed customers and helped determine their needs.
- Collected and authorized payments of guests.
- Created price tags and merchandise signs.
Education
No Degree - Computer Technology
Lyceum of Subic Bay
Olongapo City 04.2001 - 05.1990
High School Diploma -
Sta. Rita High School
Olongapo City 06.2002 - 03.2006
No Degree -
Sta. Rita Elementary School
Olongapo City 04.2001 -
Skills
Eyebrow styling
Affiliations
Computer-literate performer with extensive software proficiency covering wide variety of applications.
Result Oriented and Dependable
Enthusiastic, knowledge-hungry learner, eager to meet challenges and quickly assimilate new concepts.
Software
Tech Savy
Interests
Watching Movies on my free time
Timeline
Customer Care Representative
Contiunuum Global
11.2021 - 03.2022
Customer Service Representative Seasonal
Inspiro Relia Inc
10.2021 - 03.2021
Creative Specialist
The Studio Technologies
09.2021 - 12.2021
Customer Service Representative
Buwelo Exacstar
05.2021 - 08.2021
Beauty Consultant
Ever Bilena Olongapo City
03.2016 - Current
Sales Associate
SM Olongapo City
03.2014 - 09.2014
Sales Associate
Watsons, SM Olongapo
06.2013 - 12.2013
Cashier / Smart Jollibee
SBMA / Olongapo City
07.2006 - 08.2009
High School Diploma -
Sta. Rita High School
06.2002 - 03.2006
No Degree - Computer Technology
Lyceum of Subic Bay
04.2001 - 05.1990
No Degree -
Sta. Rita Elementary School
04.2001 -
Similar Profiles
Catherine SuyanCatherine Suyan
Cashier at Coffee Shop Olongapo CityCashier at Coffee Shop Olongapo City
Vanessa SalazarVanessa Salazar
Branch Manager at Olongapo Finest Food Venture Inc. (Cabalen Restaurant)Branch Manager at Olongapo Finest Food Venture Inc. (Cabalen Restaurant)
IRENE MANALANSAN CAPISTRANOIRENE MANALANSAN CAPISTRANO
ADMINISTRATIVE OFFICER VI at LGU- OLONGAPOADMINISTRATIVE OFFICER VI at LGU- OLONGAPO