Computer Loiterate
Sheila Ann Molina
Customer Service Representative
Olongapo City
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
2
2
Languages
Work History
Beauty Consultant
Ever Bilena Olongapo City
03.2016 - Current
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
- Maintained counter and display areas for cleanliness and organization.
- Performed full makeup applications to [Number] clients per week.
- Conducted makeup classes to help students gain in-depth knowledge of various products and uses.
- Demonstrated cosmetic application best practices to achieve desired styles.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Assessed customer hair texture, treatment history and desired outcome to determine services required.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Employed variety of cosmetics to produce fresh looks, enhance facial features and manage skin tone.
- Professionally applied makeup to clients for proms, weddings and special occasions.
- Monitored current trends to understand fashions and better serve customer needs.
- Recommended specific hair and beauty products to meet individual customer needs.
- Recorded notes for future reference about customer preferences and services delivered.
Customer Care Representative
Contiunuum Global
Mandaluyong City
11.2021 - 03.2022
- Created plans and communicated deadlines to complete projects on time.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Conducted research, gathered information from multiple sources and presented results.
- Developed and maintained courteous and effective working relationships.
- Used coordination and planning skills to achieve results according to schedule.
- Participated in team-building activities to enhance working relationships.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Delivered services to customer locations within specific timeframes.
- Maintained energy and enthusiasm in fast-paced environment.
- Prepared variety of different written communications, reports and documents.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
Creative Specialist
The Studio Technologies
Ortigas City
09.2021 - 12.2021
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Led projects and analyzed data to identify opportunities for improvement.
- Worked flexible hours across night, weekend and holiday shifts.
- Used coordination and planning skills to achieve results according to schedule.
- Collaborated with team members to achieve target results.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Handled 100 calls per day to address customer inquiries and concerns.
- Monitored company inventory to keep stock levels and databases updated.
- Increased customer satisfaction by resolving issues.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Resolved problems, improved operations and provided exceptional service.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Prepared variety of different written communications, reports and documents.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Customer Service Representative
Buwelo Exacstar
Olongapo City
05.2021 - 08.2021
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Recommended products to customers, thoroughly explaining details.
- Updated account information to maintain customer records.
- Recorded account information to open new customer accounts.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Responded to customer requests for products, services and company information.
- Collected and analyzed customer information to prepare product or service reports.
- Processed customer adjustments to maintain financial accounts.
- Surpassed sales goals through implementation of effective marketing strategies.
- Trained staff on operating procedures and company services.
- Handled over 80 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Welcomed, greeted and assisted guests in high-traffic store.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Customer Service Representative Seasonal
Inspiro Relia Inc
10.2021 - 03.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Collected and analyzed customer information to prepare product or service reports.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer adjustments to maintain financial accounts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Recorded account information to open new customer accounts.
- Recommended products to customers, thoroughly explaining details.
- Developed and updated databases to handle customer data.
- Responded proactively and positively to rapid change.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Processed 20 invoices each weeks and mailed documentation to clients.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Investigated and resolved customer inquiries and complaints quickly.
- Welcomed, greeted and assisted guests in high-traffic store, generating $[Amount] of dollars in business.
- Trained staff on operating procedures and company services.
Sales Associate
SM Olongapo City
03.2014 - 09.2014
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Maintained records related to sales, returns and inventory availability.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Recommended accessories and complementary purchases to boost revenue.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Increased sales by offering advice on purchases and promoting additional products.
- Processed product returns and assisted customers with other selections.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
- Provided positive first impressions to welcome existing, new and potential customers.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Solved customer challenges by offering relevant products and services.
Sales Associate
Watsons, SM Olongapo
06.2013 - 12.2013
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Maintained records related to sales, returns and inventory availability.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Answered customer questions about sizing, accessories and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Cashier / Smart Jollibee
SBMA / Olongapo City
07.2006 - 08.2009
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Stocked, tagged and displayed merchandise as required.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Reviewed new promotions and monitored price changes.
- Worked flexible schedule and extra shifts to meet business needs.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Addressed customer needs and made product recommendations to increase sales.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Tallied cash drawer at beginning and end of each work shift.
- Mentored new team members on sales software system operation.
- Restocked and organized merchandise in front lanes.
- Processed customer refunds and exchanges according to established guidelines.
- Welcomed customers and helped determine their needs.
- Collected and authorized payments of guests.
- Created price tags and merchandise signs.
Education
No Degree - Computer Technology
Lyceum of Subic Bay
Olongapo City 04.2001 - 05.1990
High School Diploma -
Sta. Rita High School
Olongapo City 06.2002 - 03.2006
No Degree -
Sta. Rita Elementary School
Olongapo City 04.2001 -
Skills
Eyebrow styling
Skin-tone management
Skin analysis
Makeovers
Retail background
Detail-orientated
Sales proficiency
Makeup application
Endurance
Inbound and outbound calling
Negotiation
Quality assurance
Self-direction
Cross-functional team collaboration
Stock management
Stocking and replenishing
Key holder experience
Receiving support
POS systems expert
CRM
Multi-line phone talent
Professional telephone demeanor
Order fulfillment
Training development aptitude
Medical terminology knowledge
Affiliations
Computer-literate performer with extensive software proficiency covering wide variety of applications.
Result Oriented and Dependable
Enthusiastic, knowledge-hungry learner, eager to meet challenges and quickly assimilate new concepts.
Software
Tech Savy
Interests
Watching Movies on my free time
Timeline
Customer Care Representative
Contiunuum Global
11.2021 - 03.2022
Customer Service Representative Seasonal
Inspiro Relia Inc
10.2021 - 03.2021
Creative Specialist
The Studio Technologies
09.2021 - 12.2021
Customer Service Representative
Buwelo Exacstar
05.2021 - 08.2021
Beauty Consultant
Ever Bilena Olongapo City
03.2016 - Current
Sales Associate
SM Olongapo City
03.2014 - 09.2014
Sales Associate
Watsons, SM Olongapo
06.2013 - 12.2013
Cashier / Smart Jollibee
SBMA / Olongapo City
07.2006 - 08.2009
High School Diploma -
Sta. Rita High School
06.2002 - 03.2006
No Degree - Computer Technology
Lyceum of Subic Bay
04.2001 - 05.1990
No Degree -
Sta. Rita Elementary School
04.2001 -