Sheila Noble
Manila
Summary
A seasoned Customer Service Escalation Specialist from Alorica Philippines, I excel in managing escalated calls, leveraging my complaint handling and de-escalation techniques. Demonstrated expertise in coordinating with departments to ensure resolution, enhancing customer satisfaction significantly. Skilled in email etiquette, I effectively communicate billing and service updates, embodying a proactive and resolution-focused approach.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Costumer Service Escalation Specislist
Alorica Philippines
03.2023 - Current
-Handling Escalated Calls if Member wants to talk to a Supervisor or Managers.
-Provide information about the Product if the Member have some confusion or disputes.
-Help the Member Track and Updates their Service Request or Dispatch.
-Communicates with other Departments to provide resolutions for Member.
-Provide Information to the Member about Billing Payments and History.
Education
AB Political Science -
Rizal Technological University
Mandaluyong CitySkills
- Call center experience
- Complaint Handling
- De-Escalation Techniques
- Email Etiquette
Accomplishments
- Top Costumer Representative for the Month of April 2024
- Top Escalation Specialist for the Month of August 2024
- Top Escalation Specialist for the Month of September 2024
Certification
- Certification of Completion on Product Training.
- Certification of Completion for Escalation Specialist
- Certification of Completion on Authorization
Timeline
Costumer Service Escalation Specislist
Alorica Philippines
03.2023 - Current
- Certification of Completion on Product Training.
- Certification of Completion for Escalation Specialist
- Certification of Completion on Authorization
AB Political Science -
Rizal Technological University
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