SHEILA MARIE GAMAO
Baclayon
Summary
Efficient and detail-oriented Hub Coordinator with proven experience in overseeing daily logistics operations, managing team performance, and ensuring timely dispatch and delivery of goods. Skilled in inventory management, route planning, and vendor coordination. Strong organizational and communication abilities, with a focus on operational excellence and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Hub Coordinator
SPX Philippines Inc
07.2022 - Current
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service Representative
Schenker Philippines Inc
02.2020 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Bollore Logistics Philippines Inc.
06.2017 - 10.2019
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
- Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service.
- Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
- Prepared and submitted reports on import and export activity to management.
Customer Service Representative
Nippon Express Philippines Corporation - Cebu Branch
11.2015 - 06.2017
- Achieved faster response times to client inquiries by streamlining internal communication channels within the organization.
- Corrected billings and issued debit and credit memos for customers to reconcile accounting.
- Established a strong rapport with customs officers and government agencies, fostering positive relationships that facilitated smooth export transactions.
- Prepared and assembled documents to facilitate exports.
Education
Bachelor of Science - Customs Administration
PMI Colleges - Bohol Campus
Tagbilaran City, Bohol 630004-2014
Skills
- Innovation and creativity
- Problem-solving abilities
- Team management
- Verbal and written communication
Timeline
Hub Coordinator
SPX Philippines Inc
07.2022 - Current
Customer Service Representative
Schenker Philippines Inc
02.2020 - 06.2022
Customer Service Representative
Bollore Logistics Philippines Inc.
06.2017 - 10.2019
Customer Service Representative
Nippon Express Philippines Corporation - Cebu Branch
11.2015 - 06.2017
Bachelor of Science - Customs Administration
PMI Colleges - Bohol Campus
Similar Profiles
Ma. Concepcion LimMa. Concepcion Lim
Product Analyst Intern at SPX Philippines INCProduct Analyst Intern at SPX Philippines INC
Ives TristeIves Triste
Security and Investigation at SPX PhilippinesSecurity and Investigation at SPX Philippines
DENNIS BELLUDO MORCODENNIS BELLUDO MORCO
Analyst/Hub Coordinator at SPX Philippines Inc.Analyst/Hub Coordinator at SPX Philippines Inc.
Arbe P. Gomop-asArbe P. Gomop-as
Senior Merchandise Manager at S&R Membership ShoppingSenior Merchandise Manager at S&R Membership Shopping
Janilyn RasJanilyn Ras
Nursing Assistant at Baclayon Primary Care FacilityNursing Assistant at Baclayon Primary Care Facility