Summary
Overview
Work History
Education
Skills
Timeline
traveling,singing,sports
Referred by:
Generic
Sheila Delos Santos

Sheila Delos Santos

Sales
Plaridel,BUL

Summary

Dynamic professional with a proven track record at DKC Group, Inc., excelling in relationship building and negotiation. Adept at training and mentoring teams, I enhance service excellence and client satisfaction. My adaptability and effective communication skills drive successful outcomes, ensuring high client retention and fostering a collaborative work environment.

Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

15
15
years of professional experience

Work History

Supervisor

LineWeight Architectural Services
04.2024 - Current
  • Assisted team in daily operations, ensuring adherence to safety protocols and procedures.
  • Learned operational processes and tools to contribute effectively to team goals.
  • Engaged in continuous learning, acquiring knowledge of industry best practices and standards.
  • Provided assistance in training new employees on operational procedures and safety measures.
  • Contributed to maintaining a clean and organized work environment for optimal productivity.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Account Manager

DKC Group,Inc.
04.2023 - 03.2024
  • Developed strong client relationships, addressing inquiries and concerns to enhance customer satisfaction.
  • Assisted in creating detailed account plans, identifying growth opportunities within existing accounts.
  • Participated in contract negotiations, contributing to successful agreement outcomes that benefited both parties.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.

Receptionist Administrator

Faces Salon and Facial Clinic
02.2011 - 06.2022
  • Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
  • Coordinated communication between departments, enhancing information flow and collaboration.
  • Trained new staff on administrative procedures, fostering a collaborative team environment.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
  • Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
  • Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
  • Ensured welcoming environment for visitors, contributing to positive first impressions.

Education

Associate of Science - Computer Information Technology

ACLC Malolos
Malolos, Province Of Bulacan, Philippines
03-2010

Associate of Science - Computer Programming

ACLC Baliwag
Baliuag, Province Of Bulacan, Philippines
03-1997

Bachelor of Science - Commerce

Jose Rizal University
Mandaluyong City, Metro Manila, Philippines
03-1995

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Service excellence
  • Customer service
  • Relationship building
  • Negotiation
  • Multitasking Abilities
  • Effective communication
  • Adaptability and flexibility

Timeline

Supervisor

LineWeight Architectural Services
04.2024 - Current

Account Manager

DKC Group,Inc.
04.2023 - 03.2024

Receptionist Administrator

Faces Salon and Facial Clinic
02.2011 - 06.2022

Associate of Science - Computer Information Technology

ACLC Malolos

Associate of Science - Computer Programming

ACLC Baliwag

Bachelor of Science - Commerce

Jose Rizal University

traveling,singing,sports

Discovering new things new places .. one that makes me happy. Iam a professionals singer and also a makeup artist.

My favorite sport is Volleyball and Badminton.

Referred by:

Aq Virgilio Jr Cruz Plamenco

Aircraft Technician

S408544

Similar Profiles

CREATE PROFILE
Sheila Delos SantosSales