Sheila Degano
Pangasinan
Summary
Proven hospitality professional with a track record of enhancing customer satisfaction and exceeding sales targets at SOLAIRE. Skilled in efficient multitasking and exceptional customer service, fostering loyalty and repeat business. Demonstrates a strong work ethic and food safety awareness, contributing to a positive team environment. Achieved significant improvements in service delivery and sanitation standards.
Overview
2
2
years of professional experience
1
1
Certification
Work History
VIP F&B SERVER
SOLAIRE
01.2024 - Current
- Resolved customer complaints in a professional manner, resulting in satisfied guests and minimizing negative feedback.
- Reduced wait times for guests by efficiently processing payments using point-of-sale systems.
- Continuously refined serving techniques to adhere to industry standards while delivering top-notch guest experiences.
- Enhanced customer satisfaction by providing attentive and efficient service during busy shifts.
- Adhered to strict sanitation guidelines, reducing the risk of foodborne illnesses among patrons and staff members alike.
- Exceeded monthly sales targets by suggesting popular menu items and promoting daily specials to guests.
- Built rapport with regular customers, fostering loyalty and repeat business for the establishment.
- Demonstrated exceptional multitasking abilities, managing multiple tables simultaneously without sacrificing service quality.
- Maintained a clean and organized dining area, enhancing overall guest experience.
- Streamlined food delivery process, ensuring timely and accurate order completion for guests.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
FULL TIME BARISTA
COFFEE BEAN & TEA LEAF
03.2023 - 01.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Education
Bachelor - Business
PHINMA- UNIVERSITY OF PANGASINAN
Pangasinan, Philippines 04.2022
K-12 - FOOD PROCESSING
DEWEY NATIONAL HIGH SCHOOL
PANGASINAN 04.2018
Skills
- Strong communication skills
- Efficient multitasking
- Exceptional customer service
- Cleanliness standards
- Food safety awareness
- Adaptable mindset
- Allergy awareness
- Reliable work ethic
- Table management
- Strong work ethic
- Customer service
- Multitasking and organization
- Team collaboration
- Hospitality service expertise
Certification
PERFECT ATTENDANCE AWARD
Solaire 2024
IFSS 22000
Solaire 2023
CERTIFIED BARISTA
The Coffee Bean & Tea Leaf
Timeline
VIP F&B SERVER
SOLAIRE
01.2024 - Current
FULL TIME BARISTA
COFFEE BEAN & TEA LEAF
03.2023 - 01.2024
Bachelor - Business
PHINMA- UNIVERSITY OF PANGASINAN
K-12 - FOOD PROCESSING
DEWEY NATIONAL HIGH SCHOOL
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