SHEILA BAGAIN
Tarlac City,Philippines
Summary
SEMINAR EXPERIENCE
● Teacher’s Test 1: Overview of Philippine Professional Standards for Teachers and Lesson Planning
November 16, 2018
● Orientation – Seminar: Gender Sensitivity Orientation and Duties, Rights and Responsibilities of Teachers
August 18, 2018
● Personal Growth and Professional Development
March 04, 2019
● National Seminar-Workshop on Instructional Practices for English Proficiency
June 28, 2019
TSU Alumni Center Villa Lucinda Extension Campus, Tarlac City
● Orientation on BCDA Quality Procedure on Control of Documented Information
- Information and Communications Technology Department - Records Administration Division
July 08,2024
Bonifacio Technology Center BGC, Taguig City
● Diplomatic Protocol, Etiquette and Social Graces
July 2-3,2024
Meridian Innovation Center, Pasay City
● Orientation on BCDA Quality Procedure on Control of Documented Information
July 08, 2024
● Gender Sensitivity
November 26-28, 2024
3F VIP Lounge, Athletics Stadium, New Clark City, Capas, Tarlac
● Gender Fair Language
October 21-22, 2024
BCDA Boardroom, BGC, Taguig City
● Importance of Native Trees and Biodiversity Conservation in Building Sustainable Cities and Communities
September 19, 2025
New Clark City, Capas, Tarlac
● 26th Philippine Hot Air Balloon Festival
February 13-15, 2026
New Clark City, Capas, Tarlac
● Events Management Strategic Event Planning
May 25, 2026
BCDA Corporate Center, BGC, Taguig
Overview
1
1
Language
8
8
years of professional experience
Work History
Events Associate
Bases Conversion and Development Authority
New Clark City, Tarlac, Philippines
06.2024 - Current
- Identified and resolved client needs, enhancing overall satisfaction and trust.
- Provided exceptional customer service, resolving queries promptly to maintain high satisfaction levels.
- Managed client relationships, organising regular meetings to discuss ongoing projects or events and future needs.
- Managed complaints through clear communication and effective problem-solving, ensuring positive client experiences.
- Actively listened to customers to understand requests and address concerns, fostering strong client relationships.
Customer Service Representative
VentraHealth Global Services Inc.
Clark, Pampanga, Philippines
08.2023 - 03.2024
- Addressed customer service enquiries quickly and accurately.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
Customer Service Representative
Swak BPO Corp.
Clark, Pampanga, Philippines
10.2021 - 02.2022
- Coordinated with insurance agents to update policies and adjust billing accordingly.
- Assisted patients in understanding and completing medical and insurance paperwork.
- Processed insurance payments and adjustments, maintaining detailed records for future audits.
English Language Tutor
Xyxhim Tutorial and Advancement Center
Tarlac City, Philippines
09.2019 - 11.2019
- Assessed student progress through regular tests, assignments, and feedback sessions.
- Helped students build confidence within struggling topics by celebrating successes and motivating students throughout lessons.
- Designed, planned and taught effective lessons tailored to student needs, enhancing student outcomes.
Pre-Service Teacher
Guevarra High School
La Paz, Tarlac, Philippines
08.2018 - 11.2018
- Assigned and graded class work, homework and tests to further assess student progress and identify areas for improvement.
- Supervised classroom activities, ensuring students remained focused and engaged.
- Provided academic support and tutoring to students requiring additional assistance, enhancing their overall academic performance.
Education
Bachelor of Secondary Education Major in English
Tarlac State University
Tarlac01-2019
Capas High School
Tarlac CitySkills
- Customer relationship management
- Client communication skills
- Leadership Skills
- Event coordination
- Flexibility (Adaptability)
Languages
English
Proficient
C2
Accomplishments
- Handled Sporting, Non-Sporting, MICE and Entertainment Events since June 2024 to Present
Timeline
Events Associate
Bases Conversion and Development Authority
06.2024 - Current
Customer Service Representative
VentraHealth Global Services Inc.
08.2023 - 03.2024
Customer Service Representative
Swak BPO Corp.
10.2021 - 02.2022
English Language Tutor
Xyxhim Tutorial and Advancement Center
09.2019 - 11.2019
Pre-Service Teacher
Guevarra High School
08.2018 - 11.2018
Bachelor of Secondary Education Major in English
Tarlac State University
Capas High School