Sheila Aguilar

Department Head

The Medical City

06.2000 - Current

The Head is directly responsible for managing the day-to-day operations of the Admission and Bed Management Department by overseeing the overall admission procedures across the hospital, including accurate patient registration and bed management; plans, organizes, directs, coordinates, and supervises functions and activities of the department
The Head is also involved in departmental and interdepartmental process improvement teams to eliminate waste and improve efficiency
Work closely with revenue cycle management to align revenue cycle processes to present a unified patient experience and consistent data capture
Additionally, the Head is expected to work with joint ventures, partnerships, and any additional community connections and partners to ensure the best patient experience is achieved and met
Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
Promoted a positive work environment by fostering teamwork, open communication, and recognition of accomplishments among employees.
Mentored junior team members, providing guidance and support to foster professional growth and success.
Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
Collaborated with department personnel to coordinate multifaceted solutions to emerging problems.
Enhanced customer satisfaction through proactive problem-solving measures and excellent communication strategies with clients.
Managed department budget, ensuring optimal allocation of resources for maximum impact on company goals.
Served as a liaison between the department and other divisions within the company, facilitating strong working relationships that contributed to successful projects.
Improved department operations by capturing numerous opportunities to streamline processes and reduce waste.
Developed strong interdepartmental relationships to improve communication and collaboration across the organization.
Evaluated performance continuously to identify areas in need of improvement and implement strategies to keep team on-track.
Implemented staff training programs that enhanced skills and increased overall productivity within the department.
Implemented strong control and evaluation procedures to maximize departments' work quality.
Led regular meetings with team leaders and front-line staff to convey important operational information and new targets.
Played a critical role in talent acquisition, interviewing, selecting, and onboarding new employees to build a strong, diverse team of professionals.
Ensured compliance with industry regulations by implementing and enforcing policies and procedures within the department.
Cultivated collaborative, performance-oriented culture to keep team motivated and enthusiastic about achieving shared goals.
Streamlined and monitored quality programs to alleviate overdue compliance activities.
Maximized team performance by hiring, training and disciplining staff to consistently exceed expectations.
Managed efficient workflows by creating effective schedules and delegating work based on personnel strengths and knowledge.
Served needs of average 82 patients customers per day as head of skilled Admission and Bed Management team.
Increased department efficiency by streamlining processes and implementing new technologies.
Oversaw inventory management, optimizing stock levels, and reducing waste.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Defined clear targets and objectives and communicated to other team members.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Identified and communicated customer needs to supply chain capacity and quality teams.
Established team priorities, maintained schedules and monitored performance.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Assisted in organizing and overseeing assignments to drive operational excellence.
Set aggressive targets for employees to drive company success and strengthen motivation.
Developed detailed plans based on broad guidance and direction.
Leveraged data and analytics to make informed decisions and drive business improvements.
Managed senior-level personnel working in marketing and sales capacities.
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Launched quality assurance practices for each phase of development

Pharmacist Assistant

Shei's Pharmacy And General Merchandise

06.1997 - 12.2004

Dispensed prescriptions and over-the-counter medications to customers
Accepting written prescriptions and refill requests from patients
Directing all questions relating to prescriptions, health matters, or medications to me
Restocking shelves with medication and other pharmaceutical supplies
Receiving and unpacking new stock delivered by suppliers
Ensuring that shelves are properly stocked and organized

Professional Sales Specialist

Dispo Philippines Inc.

04.1996 - 04.1997

Promotes and sell their company's products, whether that's pharmaceutical drugs or medical equipment
Customers can include doctors, nurses and pharmacists
The medical representative will increase product awareness, answer queries, provide advice and introduce new products
Achieved consistent growth in market share through thorough market analysis and strategic planning.
Delivered compelling sales presentations, resulting in the successful acquisition of new accounts.
Negotiated contracts with key clients, securing mutually beneficial terms that led to long-term partnerships.

Bindery Helper

Department Of Public Works And Highways

04.1989 - 06.1989

Assist with operating bindery equipment to bind items such as books, documents, magazines, and pamphlets
Your job duties include performing simple hand and machine operations to help gather, fold, staple, or bind printed materials
You may also learn other skills, such as finishing or layout

Summary

Overview

Work History

Department Head

Pharmacist Assistant

Professional Sales Specialist

Bindery Helper

Education

Diploma in Pharmacy Technician -

PHARMACY SERVICES NC III -

MBA - The Core Curriculum

BACHELOR OF SCIENCE - B.S. Biology

HIGH SCHOOL DIPLOMA -

ELEMENTARY -

Skills

Accomplishments

Contacts

Certification

Timeline

Department Head

Pharmacist Assistant

Professional Sales Specialist

Bindery Helper

BACHELOR OF SCIENCE - B.S. Biology

HIGH SCHOOL DIPLOMA -

ELEMENTARY -

Diploma in Pharmacy Technician -

PHARMACY SERVICES NC III -

MBA - The Core Curriculum

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