Sheena May Julian
Dadap, Solano,Nueva Vizcaya
Summary
Dynamic and highly motivated by Bachelor of Science in Hospitality Management graduate with a major in Travel Management, seeking any open position within the provincial capitol. Possesses proven experience in front desk operations within diverse hospitality settings, demonstrating strong communication, organizational, and customer service skills crucial for public service.
Overview
8
8
years of professional experience
Work History
Front Desk Agent
Am/Pm Lodge/24/7 Inn
02.2025 - 08.2026
- Managed guest check-ins and check-outs efficiently, ensuring a seamless experience.
- Handled guest enquiries, resolved issues, and provided accurate information about hotel services, and local attractions.
- Maintained accurate records and managed reservations with attention to detail.
- Collaborated effectively with other departments to guarantee guest satisfaction.
Front Desk Attendant
Allahbiga Beach Resort
San Juan, Batangas
03.2018 - 06.2020
- Provided exceptional customer service in a fast-paced environment, enhancing guest experiences.
- Assisted with bookings, special requests, and amenity coordination.
- Operated multi-line phone systems, and managed correspondence professionally.
- Developed strong problem-solving skills by addressing guest concerns promptly and courteously.
Education
Nueva Vizcaya State University
Bayombong01-2017
Skills
- Customer service
- Communication
- Reservation management
- Guest satisfaction
- Organisation
- Problem-solving
- Data entry
Timeline
Front Desk Agent
Am/Pm Lodge/24/7 Inn
02.2025 - 08.2026
Front Desk Attendant
Allahbiga Beach Resort
03.2018 - 06.2020
Nueva Vizcaya State University