Sheena May Boniol
Sales And Service Associate
MAKATI CITY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Sales and Service Associate
Philippine National Bank
Makati City
05.2018 - Current
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Sold and cross-sold bank products to new and existing customers.
- Reconciled cash drawer and resolved discrepancies.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Process cash, check, and credit card transactions, maintaining 98% accuracy to minimize end of the day balancing errors.
Banquet Waiter
Diamond Hotel Philippines
Manila City
03.2015 - 03.2017
- Arranged linens and table settings according to seating plan and event theme.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Managed food resources, memorized orders, and coordinated customer service.
- Provided friendly, courteous service to create memorable moments for guests.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
Restaurant Hostess
Ikkoryu Fukuoka Ramen
Taguig CIty
04.2014 - 03.2015
- Answered customer questions about hours, seating, and menu information.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Education
Bachelor of Science - Hospitality
Pangasinan State University
Alviar St. Poblacion, Lingayen, 2401 Pangasinan 06.2010 - 04.2014
Skills
Computer competencies
Point of sale operation
Cash Handling
Attention to Detail
Organization
Microsoft applications proficiency
Written and verbal communication
Product and service sales
Product knowledge
Financial shortage analysis
Compliance, banking laws and regulations
Financial analysis
Statistic analysis
Data Entry
Teamwork and Collaboration
Problem-Solving
Excellent time management skills
Timeline
Sales and Service Associate
Philippine National Bank
05.2018 - Current
Banquet Waiter
Diamond Hotel Philippines
03.2015 - 03.2017
Restaurant Hostess
Ikkoryu Fukuoka Ramen
04.2014 - 03.2015
Bachelor of Science - Hospitality
Pangasinan State University
06.2010 - 04.2014