Sheena May Boniol
Sales And Service Associate
MAKATI CITY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Sales and Service Associate
Philippine National Bank
Makati City
05.2018 - Current
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Sold and cross-sold bank products to new and existing customers.
- Reconciled cash drawer and resolved discrepancies.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Process cash, check, and credit card transactions, maintaining 98% accuracy to minimize end of the day balancing errors.
Banquet Waiter
Diamond Hotel Philippines
Manila City
03.2015 - 03.2017
- Arranged linens and table settings according to seating plan and event theme.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Managed food resources, memorized orders, and coordinated customer service.
- Provided friendly, courteous service to create memorable moments for guests.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
Restaurant Hostess
Ikkoryu Fukuoka Ramen
Taguig CIty
04.2014 - 03.2015
- Answered customer questions about hours, seating, and menu information.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Education
Bachelor of Science - Hospitality
Pangasinan State University
Alviar St. Poblacion, Lingayen, 2401 Pangasinan 06.2010 - 04.2014
Skills
Computer competencies
Timeline
Sales and Service Associate
Philippine National Bank
05.2018 - Current
Banquet Waiter
Diamond Hotel Philippines
03.2015 - 03.2017
Restaurant Hostess
Ikkoryu Fukuoka Ramen
04.2014 - 03.2015
Bachelor of Science - Hospitality
Pangasinan State University
06.2010 - 04.2014
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