Sheena Marie Angeles
Tourism Management Graduate
Gerona, Province Of Tarlac,TAR
Summary
Highly motivated and versatile virtual assistant with experience supporting US-based clients across administrative tasks, customer support, recruitment/HR, and basic graphic design. Skilled in managing emails, calendars, documents, applicants tracking, and creating simple visual content. known for strong organizational skills, professional communication, and a commitment to delivering accurate and timely work. dedicated to helping business owners streamline operations, improve productivity, and achieve goals efficiently and reliably
Overview
4
4
years of professional experience
Work History
Recruitment / HR Support
Private Client
01.2022 - 08.2025
- Screened resumes and shortlisted qualified candidates
- Sent assessments and tracked applicants progress
- Scheduled interviews and coordinated with candidates
- Maintained applicants records and hiring trackers
- Assisted with onboarding documents and requirements
- Communicated professionally with applicants and hiring team
Customer Support Manager
Private Client
01.2023 - 12.2024
- Handled customer inquiries via email, chat and social media
- Resolved customer concerns promptly and professionally
- Monitored and responded to support tickets
- Maintained Accurate customer records and updates
- Followed up to ensure customer satisfaction
- Assisted in improving customer support process
- Communicated customer feedback to the team
Graphic Designer
Private Household
03.2024 - 11.2024
- Developed creative design for print materials, brochures, banners, and signs.
- Created simple graphic using Canva
- Designed basic social media posts and templates
- Edited images (resize, crop, basic layout)
- Followed brand guidelines and design instructions
- Assisted with simple visual content needs
Virtual Administrative Assistant
Private Client
08.2023 - 08.2024
- Managed email inbox, calendar scheduling, and appointments
- Organized Digital files, documents and spreadsheets
- Performed accurate data entry and record maintenance
- Prepared reports and basic presentations
- Coordinate meetings and handled follow-ups
- Assisted with daily administrative and operation tasks
- Communicated professionally with clients and team members
Education
Bachelor of Science - Bachelor of Science in Tourism Management
System Technology Institute (STI)
Tarlac City, Province Of Tarlac, Philippines07-2025
Skills
Email and calendar management
Data entry and record keeping
Document and file organization
Customer support via email, chat, and social media
Recruitment and applicant screening
interview scheduling and onboarding support
Basic graphic design (Canva, social media visuals)
Social media content posting and editing
Communication and professional correspondence
Microsoft Office and Google workspace (Docs, sheets, Drive,Slides)
Time management and task prioritization
Problem - solving and attention to detail
Remote collaboration tools ( slacks, zoom, trello, asana)
Languages
English
Bilingual or Proficient (C2)
Timeline
Graphic Designer
Private Household
03.2024 - 11.2024
Virtual Administrative Assistant
Private Client
08.2023 - 08.2024
Customer Support Manager
Private Client
01.2023 - 12.2024
Recruitment / HR Support
Private Client
01.2022 - 08.2025
Bachelor of Science - Bachelor of Science in Tourism Management
System Technology Institute (STI)