Sheena Mae De Guzman
Pasig
Summary
Developed leadership and team management skills in fast-paced environment, consistently ensuring efficient operations and team cohesion. Adept at problem-solving, conflict resolution, and performance improvement, with focus on achieving organizational goals. Looking to transition into new field while leveraging transferable skills to contribute effectively.
Overview
9
9
years of professional experience
Work History
Import Forwarding Supervisor
A Hartrodt Philippines Inc
06.2017 - 08.2019
- Conducted performance reviews to support employee development.
- Trained staff on best practices to enhance service delivery.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Account Executive - Export Shipping
Souther Star Agencia Maritima Inc (Namsung Agent)
09.2016 - 05.2017
- Managed client portfolios to enhance overall satisfaction.
- Increased client retention by developing personalized relationship strategies.
- Delivered presentations to stakeholders for service awareness.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company's reputation as a trusted partner as carrier in shipping industry.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
Account Officer - Export
Nonpareil International Freight & Cargo Services
05.2010 - 06.2016
- Managed daily account transactions and ensured accuracy in record-keeping.
- Assisted customers with inquiries and resolved account-related issues.
- Monitored account activity for compliance with company and government policies.
- Updated account information and maintained customer databases and updated proposal.
- Prepared account statements and communicated relevant information to clients.
- Handled payment processing and tracked outstanding balances.
- Responded to requests information and resolved issues quickly esp in operations.
- Assisted in budget preparation and monitoring, contributing to cost-saving measures across the organization.
- Handled end to end transactions.
- Handled import forwarding documentations and manifest.
- Handled Sales & Marketing & Business Development. Was able to open a sub-office in Bataan for big accounts.
- Quality Internal Auditor for ISO.
- Responsible for Business Development as appointed GM for a trading company tied up with the company.
Education
Bachelor of Science - Business Administration- Management Accounting
Southwestern Institute of Business & Technology In
Pinamalayan, Oriental Mindoro, Philippines04-2010
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Decision-making
- Complex Problem-solving
- Attention to detail
Timeline
Import Forwarding Supervisor
A Hartrodt Philippines Inc
06.2017 - 08.2019
Account Executive - Export Shipping
Souther Star Agencia Maritima Inc (Namsung Agent)
09.2016 - 05.2017
Account Officer - Export
Nonpareil International Freight & Cargo Services
05.2010 - 06.2016
Bachelor of Science - Business Administration- Management Accounting
Southwestern Institute of Business & Technology In
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